RoboHelp 2015 Won't Generate Printed Documentation to Word or PDF

I don't know if that error does trigger a log file and, if it does, where it would be. I am trying to find out. Meantime and on the basis of any port in a storm get IT to give you a new log in. Keep the old for now as you will want that if it doesn't help.

You will likely also need to reinstall RoboHelp for that user, not sure.

The only other thing I could find is to check your Word security settings. They must be at the lowest level. I don't think that is the problem but you do need them set low anyway.

Yes, I installed with an admin account.

Is there any way to generate a log file from RoboHelp that might make troubleshooting easier?

Possibly but it's an old warning that didn't occur often and hasn't been seen for a long while. I can't find anything more on it using my resources.

I assume you did install with admin rights. That was important with 2015.

I've installed RoboHelp 2015 on a brand new test system with Office 2016 and still receive the same "The parameter is incorrect" error message.  Could this be a compatibility issue between RoboHelp 2015 and Windows 10 ver1809?

Sadly my contact has come back without anything to help.

I don't know what else to suggest now as we have checked:

1. The versions of Word and RoboHelp are compatible.
2. Word was installed and used before installing RoboHelp.
3. Projects and output are local.
4. It occurs with all projects.
5. Normal.dot is on the local hard drive.

Things left.

1. Was RoboHelp installed with admin rights?
2. Have you tried installing on another PC? You don't need another licence as you can install it in trial mode.

If the last two items don't help, please send me a new project with just a couple of topics where this occurs when you print. I can only test in 2017 but let's see what happens. See the contact page on my site.

Hi, Peter. Yes, we are generating files to the same drive as the project. I have also tried generatingn them to a different location, but continue to get the same error. Thanks for continuing to look into this issue. I appreciate your assistance.

I now see your earlier confirmation. Forums emails are a problem at the moment.

I will make some enquiries as this was a known issue, albeit not too common.

1. Is your project local?
2. Are you generating to the same drive as the project?
3. Is your Normal.dot template on your local drive?

I don't think those will be the problem but I need you to rule them out.

I will post back when I have some more information but likely it will not be until next week because of time zone differences.

Did deleting those files fix the problem?

I'm hopeful this might be the answer. Close the project, delete both the CPD file and the PSS file, then reopen the project and try again.

Also did you use Word just once before installing RoboHelp? If not, uninstall RoboHelp, make sure you open Word, then reinstall RoboHelp.