Skip to main content
ChipM
Known Participant
July 20, 2020
Question

Robohelp 2020 - Stuck At Indexing references

  • July 20, 2020
  • 22 replies
  • 1271 views

So I have read through replies here and tried some things (mostly new small TOC) to no avail. I am attempting to generate Microsoft HTML Help and it sits at Indexing references for 30+ minutes. I am at a loss and of course under a deadline to get this Help system compiled for a major release. I am exporting to the following Output Path...C:\_Help_Output.

 

FYI...I have also attempted to output to Responsive HTML5 and it too gets stuck but when I finally give up and shutdown Robohelp the HTML5 Help appears to be generated and navigable.

FYI #2...I had the same problem in 2019.14 and hoped moving to 2020 might fix it by some miracle but alas...

This topic has been closed for replies.

22 replies

ChipM
ChipMAuthor
Known Participant
July 21, 2020

Thanks so much for all your help so far. I'll give this a try and see what I come up with.

Peter Grainge
Community Expert
Community Expert
July 21, 2020

This is a troublesome project but after a couple of hours I have some idea of where the problems are.

 

Follow these steps.

 

  1. Create a brand new project. Do not be tempted to reuse an existing project.
  2. Rename the default.css file to default01.css or something so that no default.css is found in the next steps.
  3. In the Contents panel right click and select Import Folder.
  4. Navigate to your main project and import only the Introduction folders.
  5. In the TOC drag that folder to the TOC.
  6. Set up the responsive preset and use your usual default topic.
  7. Generate and it should work. 
  8. Repeat steps 4 to 7 for each folder.
    Do not import more than one folder at a time.
    Do not import the Part Level folder.
    Generate after each import.
  9. You should find you can still generate. The styles will be wrong and there will be no images but it will generate.
  10. Create a copy of the project as it is now and zip it. You will likely need to come back to this stage of the rebuild.

 

Now at this point no topic has a CSS applied as they are pointing to default.css and in Step 2 we made sure that doesn't exist.

 

What I have tried is then:-

  1. Adding the Part Level folder. Project no longer generates.
  2. Adding back default.css and your other CSS files. Project no longer generates.
  3. Ading back the images in the assets folder. Project no longer generates.

 

Now it might be that adding those things back in a different order will establish which one is the problem. It could of course be any one, any two or all three. The important thing is without those it generated in a new project.

 

Whilst you said responsive did generate notwithstanding the message, I got to that point but found search did not work. Maybe other things too.

 

I will look some more when I can but hopefully that will help get you back a working project.

 

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Peter Grainge
Community Expert
Community Expert
July 20, 2020

OK. Let's see what some more poking around tomorrow finds.

 

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
ChipM
ChipMAuthor
Known Participant
July 20, 2020

I thought you might be onto something but that did not work.

Peter Grainge
Community Expert
Community Expert
July 20, 2020

Everything I have tried so far has failed but I can look some more tomorrow. Meantime there is one more thing you could try.

 

Use File Explorer to duplicate your working project. In the duplicate and still in File Explorer delete everything in the Contents folder and then copy across the same folder from the rogue project.

 

Open the duplicate and create a new preset. Does it then generate?

 

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
ChipM
ChipMAuthor
Known Participant
July 20, 2020

I have sent it over to you. Thanks for the help.

Peter Grainge
Community Expert
Community Expert
July 20, 2020

So we have ruled out:-

  • Topic code as the same code generates in a new project.
  • CSS as the same CSS works in a new project.
  • Master page applying a different CSS as there is no master page.
  • A corrupt preset.

 

Running out of ideas. Can you share the project? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

 

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
ChipM
ChipMAuthor
Known Participant
July 20, 2020

No Master Pages.

ChipM
ChipMAuthor
Known Participant
July 20, 2020

A New (not a duplicate) Preset was one of the first things I tried before posting up here.

Peter Grainge
Community Expert
Community Expert
July 20, 2020

OK so we now know it is not the topics or the CSS. It could be the TOC or it could be the Preset.

 

Try creating a new preset first and not a duplicate.

 

Any master pages involved?

 

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.