RoboHelp 9 APPCRASH

Forum|Forum|5 years ago
July 20, 2020
12 replies
180 views

I have a project that has been used for years and now suddenly I get an error once it attempts to load the project. I am on Windows 7 and it is RoboHelp 9. Any ideas? Losing this file will be devastating.

Problem signature:

Problem Event Name: APPCRASH

Application Name: RoboHTML.exe

Application Version: 9.0.2.271

Application Timestamp: 4ede0156

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7601.24557

Fault Module Timestamp: 5ee1b3a1

Exception Code: c015000f

Exception Offset: 00084371

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

This topic has been closed for replies.

Peter Grainge

Community Expert

You haven't answered the questions below.

If you double click one of the topics in File Explorer, it opens OK?
Can you open other projects, particularly one of the sample projects?

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A

Amebr

Community Expert

They are things like browse sequence and making context sensitive help and all the other features of Robohelp work.

The only file safe to delete is the cpd as it will be rebuilt when you open the project. It sometimes gets corrupted and deleting it will fix that corruption. If you're nervous, you can just rename it so it won't be picked up when you open the xpj (e.g. "filename.cpd.old").

Or, if there is an ldb file, you can delete that as well - it's a temp file that should be automatically removed, but can sometimes be left behind with a crash.

C

caunderwood08Author

Participating Frequently

Unfortunately that did not work.

What are the ali, brs, cpd, hhc, hhp, ppf, pss files all for?

Peter Grainge

Community Expert

You can try it with any version. The CPD is safe to delete.

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C

caunderwood08Author

Participating Frequently

That screen shot show my most recent files. The 16th is when the issue began. I had our help desk restore the xpj file from 7/14 (current one was showing 7/15 last edited) and still had the same issue. Are you saying I should remove the CPD file only and then try to open the XPJ file again?

C

caunderwood08Author

Participating Frequently