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A
Community Expert
AmebrCommunity Expert
Community Expert
March 9, 2021
Question

Robohelp and Creative Cloud Desktop

  • March 9, 2021
  • 5 replies
  • 206 views

Does anyone know if/what Robohelp (2019) uses Creative Cloud Desktop for?

 

I have a problem that's just started, with it gobbling all my memory and crashing my computer. The CC community advice was to disable it, and I'm just wondering, when I can get IT to log in to my computer, what the implications of disabling it might be.

 

https://community.adobe.com/t5/creative-cloud-services/creative-cloud-desktop-massive-memory-use-crashing-win10/m-p/11881030#M22045

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    5 replies

    A
    Community Expert
    AmebrCommunity ExpertAuthor
    Community Expert
    March 10, 2021

    Creative Cloud uninstalled. So far everything seems to be working okay.

    A
    Community Expert
    AmebrCommunity ExpertAuthor
    Community Expert
    March 9, 2021

    Adobe Chat Support assured me I can uninstall Creative Cloud without affecting Acrobat DC. Will see how that goes once IT Support gets back to me (no admin access in corporate environments 😞  )

    A
    Community Expert
    AmebrCommunity ExpertAuthor
    Community Expert
    March 9, 2021

    I have Acrobat DC. Although it didn't used to have CC I didn't think - certainly no other CC products.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 9, 2021

    I am told 2019 does not use CC Desktop. Do you have some other Adobe product? Acrobat DC is part of CC for example.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 9, 2021

    I believe it is related to licensing. I'm not certain of that but will see what I can find out.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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