Search Anomalies

Does your IT department remap you Documents folder to a network drive, by chance?

There seems to be a bug with RH not honouring a remapped Documents folder.  Instead of installing the documents to %UserProfile%/Documents it creates a new Documents folder in your C:\Users\username folder that is NOT the same as the folder that appears under This PC in File Explorer.

If you manually navigate to C:\Users\[username]\Documents you should find the sample folders.

Edit: I should note that this behaviour is a bit flaky as I have had it work correctly, but other times I've had to manually copy the files across.

Ok I managed to generate RoboHelp Reimagined and tested the local output (I can publish it if you need me to).  The search seems to function as I would expect.  If I search for "The Glossary", the help topic titled "The Glossary" is the top result. Same for "Scripts", "Earlier Version Notes", etc. 

That is wrong. You can copy from Program Files, then run RoboHelp Reimagined from there.

This is what I have. I should again point out that my machine is not the one used to create or publish the project.

There are no options.

RoboHelp installs to C:\Program Files\Adobe\Adobe RoboHelp 2019 and there is an exe in that folder that opens 2019 New UI. Within that folder there is a subfolder RoboHelp HTML. The exe there opens 2019 Classic.

If that is not what you are seeing, something is wrong and if so, it makes me wonder if that is behind the problem. 

In Documents > My RoboHelp Projects you should see these folders. Again, if not then something is not right.

Maybe you need to have a word with IT. Also check it was installed with admin rights. It can be used without but not installed without.

strangely I see no copy of reimagined in Documents, only a folder for RoboHelp 2019 Classic (both versions are installed on this machine) containing Employee Care 3 and Travel the Whirls
Is this something IT could have opted not to include during installation?

You can't run it from there. That is a backup copy. The working copy is in Document > My RoboHelp Projects.

I accessed RH Reimagined from C:\Program Files\Adobe\Adobe RoboHelp 2019\resources\data\template\projects\RoboHelp Reimagined

1. Are you opening RoboHelp Reimagined from My Documents rather than the copy buried in Program Files?
2. Is the error on opening the project or on trying to generate an output? If the latter, create a new preset.

I have contacted Adobe but it would help to know that project works OK and the issue is just with your project. The first thing would then be to compare settings.

I want to thank you both for your continued assistance with this issue.  I have tried loading the RoboHelp Imagined project and I get an error message that simply tells me to restart robohelp from the help menu. After doing that the problem persists. I am having a coworker test from their machine and see if they can replicate the issue to try and isolate if there is a problem from this current computer. However, as my machine was not used in creating or publishing our project, I doubt this has much to do with the original search issue.  I will update when I have more data.