Search Anomalies

Good point about Learn a Latte. I'm just drinking my first coffee so hopefully things will improve. 🙂

Sorry, yes that was in New UI for Learn a Latte. I don't think it was a sample in Classic was it? I certainly don't remember it there, just Travel the Whirls and Employee Care.

@Amber - Can I just clarify that the first tests were with Learn a Latte upgraded to 2019 New UI. That is the implication but you haven't explicitly said that.

@Steve - Let me know when you have checked the RoboHelp Reimagined sample.

Part of the problem seems to be the search has completely changed and now returns words that may or may not be similar to a word you entered in your search

In Learn a Latte I entered text to two topics that I knew wouldn't appear in the projects. In one topic I entered "registration cycle" without quotes and in another topic I entered "registrant" without quotes. In the preset I turned off "Auto correct search query" and  "Enable substring search", thinking those might have some effect on "fixing" "incorrect" searches.

When I search for "registration cycle" both topics are returned even though neither 'registration' nor 'cycle' appear in one of the topics. "registrant" is bolded so I know that was what matched. I don't even know why it is listed first when it's less like the search I entered. (so that's problem #2.)

Then I used Travel the Whirls in Classic and did the same thing. I turned off "Enable substring search" as well. This time, only the topic containing "registration cycle" was returned.

So I feel there are 2 problems:

1. search is returning topics that contain sort-of-similar words.

2. sort-of-similar words are prioritised ahead of the exact matches.

Yes but we need to check whether it is something within your project, hence suggesting that you try with the RoboHelp Reimagined sample project.

Had IT push update 12 and republished and the behavior still seems to persist.

Sorry for the delay in getting back to you.

Please generate the supplied sample project RoboHelp Reimagined. I just tested this issue there and found that whatever I entered there came up first.

Let us know how that goes.

Let me know if you have Update 12 applied as requested, it's important for this issue.

• If not, try it with Update 12 applied.
• If you do have Update 12 applied, I will see what I can find out.

Right, apologies if I was unclear.  We ideally want results that are returned in the same priority as the older version, as that is the search behavior users are familiar with/expecting, and we are not certain what is causing the difference search priority in the new version of RoboHelp.

I thought you were saying the topic was not returned. It is in the results I got albeit not the first topic, which, like you, I would expect.

Is the issue you not finding it or the priority? Do you have Update 12 applied?