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S4mm1ch35
Known Participant
December 14, 2022
Answered

Search engine is returning the file name instead of the file title

  • December 14, 2022
  • 11 replies
  • 500 views

Recently I did an upload to the internet. Now when the search engine is used it is using the file name as the headter, rather than the file title. In the example below you can see the result sould have been returned as 4.1.1.4.1 MFPP Change in Circumstances, not 4_1_1_4_1. This has been working fine for over a year and suddenly it is doing this since my most recent upload to the interent. 

Using: RH2020

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    Correct answer Peter Grainge

    @Erwin.Timmerman Your comment makes me wonder if it is linked to a known issue. When this happens expand all the folders in Contents and look for a topic that is showing the file name instead of the topic title. As you say, select Properties in the context menu and just OK it. That corrects that problem. I am thinking that might be causing this issue.

     

    @S4mm1ch35 Let us know if you find the same and this fixes it.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    11 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    December 21, 2022

    The issue of the Contents Panel showing the file name instead of the topic title is listed at 

    RH-11277 | Tracker (adobe.com) and will be be fixed in an update.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    S
    S4mm1ch35Author
    Known Participant
    December 20, 2022

    I had to open 349 files in properties and select apply and the title applied to the file again in the contents section of RoboHelp. Ten of the files for some reason will not apply the title. Two of the ten completely lost the title, but still would not save the title after I entered it in again. Two other files are completely empty now, as in all the contents are lost. I will have to recreate those files. Otherwise, all of the other files work correctly now with the title showing up in the search.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    December 19, 2022

    @Erwin.Timmerman Your comment makes me wonder if it is linked to a known issue. When this happens expand all the folders in Contents and look for a topic that is showing the file name instead of the topic title. As you say, select Properties in the context menu and just OK it. That corrects that problem. I am thinking that might be causing this issue.

     

    @S4mm1ch35 Let us know if you find the same and this fixes it.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
      Erwin.Timmerman
      Erwin.Timmerman
      Inspiring
      December 19, 2022

      It does that to me too occasionally, for no apparent reason. Only concerns one or two topics in a whole bunch. If that happens, you'll see the file name instead of the title also in the RH contents panel. Opening the file and saving it again solves the problem for that file (and a before-after diff does not give any changes so the file itself was good) until it pops up on another one. Luckily with me it's only once a month that this happens.

      Not sure if your problem is the same but it might be worth looking into.

        Jeff_Coatsworth
        Community Expert
        Jeff_CoatsworthCommunity Expert
        Community Expert
        December 15, 2022

        Ok, so something must have changed - I would first test out the sample project to see if you are seeing the same thing happening in it (just generate locally). If so, then I would update to Patch 8 and test your project again. If not, then it's got to be something in your project that's gotten messed up - more extensive troubleshooting would be required then.

          S
          S4mm1ch35Author
          Known Participant
          December 15, 2022

          Yes, I have checked the title field, it is the extended title as I would expect, rather than the file name that is showing up.

          S
          S4mm1ch35Author
          Known Participant
          December 15, 2022

          No, the local output is not working either.

          Jeff_Coatsworth
          Community Expert
          Jeff_CoatsworthCommunity Expert
          Community Expert
          December 15, 2022

          Is it working if you look at the output locally?

            A
            Community Expert
            AmebrCommunity Expert
            Community Expert
            December 15, 2022

            The search results uses the Title value in the Topic Properties, not the text of the first heading in the topic, I believe. Have you checked the Title field to make sure it shows the text you expect?

              S
              S4mm1ch35Author
              Known Participant
              December 14, 2022

              It was created using patch 6, as it has been for the past year or so. No changes were done to the system or settings. 

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