Inspiring

Question

Share for Review gives "unable to share" error

Forum|Forum|5 years ago
January 20, 2021
15 replies
834 views

I am using RH 2020.3.32 and am testing out the "Share for Review" feature with a co-worker. The co-worker does not have any problems but when I click the "Create Link" button, I get an error message "Share for Review: Unable to share <name of the review I set up". I have Creative Cloud Desktop installed (installed only recently) and it shows that I am logged in as the same user as RH. Any suggestions for troubleshooting?

New UI

This topic has been closed for replies.

J

JamesJimAuthor

Inspiring

I am happy to report that this issue has been fixed in update 4. Thanks to all.

Peter Grainge

Community Expert

Update 4 is now available via Help > Updates.

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See www.grainge.org for free Authoring and RoboHelp Information

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Peter Grainge

Community Expert

The next update is due very soon.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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A

Amebr

Community Expert

Unfortunately I don't think tickets Adobe raises internally are visible. I think you'll have to get in contact with support again to find out the status of the item. Unless an Adobe employee stops by with an update

Jeff_Coatsworth

Community Expert

Should be able to log into the Tracker (https://tracker.adobe.com/) and search for it if you know the #.

J

JamesJimAuthor

Inspiring

I am using Robohelp 2020.3.32 and the bug (RH-8604) has not been fixed yet. I don't know how to check on the status of a bug if you know the reference number, but if anyone does, please post here.

J

JamesJimAuthor

Inspiring

Update: Support (Ajit) has contacted me. This is a bug (#RH-8604) and Support is working on it.

P

PUBLIQSoftware

Participant

Jim,

Do you know if this issue has been resolved?

J

JamesJimAuthor

Inspiring

Update: I talked to Ajit (Adobe support) on Feb 2, and ended up sending some log files to help them troubleshoot. Since then (it is now Feb 10), I have not heard anything from Adobe support.

AJIT_M

Community Manager

Hi Jim,

Sorry for the delay in response.

I was not available since last few days.

I have shared an update with you regarding the issue that you have reported with "Shared review" functionality via email. Please check and I will definitely let you know once I have any further update on this.

Regards,

Ajit

J

JamesJimAuthor

Inspiring

I emailed support Wednesday morning about this issue and it is now Friday afternoon and I have not heard back from them. yet.

AJIT_M

Community Manager

Hi Jim,

I have sent you an email and let's connect on Monday to look into the issue.

Regards,

Ajit

Peter Grainge

Community Expert

Have you resolved this?

If you have, please add the solution here to help others.
If not I think you will have to try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

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