Snippets not being created

@MDDwork. Adobe do not think the underscores should give problems. Please try with a project close to the root of the drive. C:\MyTestProject for example.

www.grainge.org

@MDDwork My apologies. I must sit nearer the screen. 🙂 I will let Adobe know about the underscores.

@Erwin Wondering if you exceeded Windows limit of 256 characters. Nobody can get around that.

www.grainge.org

Best practices in RH-land have always been to keep things short - c:\projects\<project_name>\ - for minimal issues. 😁

Hmmm that's a bit strange. I've tested myself now with 

C:\Teeeeeeeeeeeeeeeeeeeest\Foooooooooooooooooooooor\A_Loooooooooooooooooooooooonggggggggggg\Paaaaaaaaaaaaaaaaaaaaaaaath\RoboHelp_Reimagined

with a long path and some underscores, and the snippet creation still works for me. 

The use of unicode characters also works fine, when I use the folder RöbōHelp_Rëïmägined, it still creates snippets just fine.

When I make the path even longer:

 C:\Teeeeeeeeeeeeeeeeeeeest\Fooooooooooooooooooooooooooooooooooor\A_Looooooooooooooooooooooooooooooooooooooooooooooooonggggggggggg\Paaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaath\RoboHelp____________________________Reimagined

The project doesn't open at all, I get into the project opening splash page when I double-click on the project file. So when a path actually is too long , the project has bigger problems than creating snippets.

I hope this gives the troubleshooters some extra data to work with.

@peter grainge  - I am female btw and I do not have dots in my path, but I have underscores

Hopefully it will be in the next update. Not everyone has hit this problem so there must be a lot of user names without dots. Either that or no one is using snippets. 🙂

www.grainge.org

I hope they fix it, as it's really common for work user names to be dot separated, and many, many people keep their projects in the default location, which is in their user folder which is dot separated.

Mind you this is not a new problem and I've encountered it with several different tools for at least a decade.

I believe it is a general issue with dots in file names rather than just being snippets.

www.grainge.org

Since we're talking about paths, I have found that in the HTML5 responsive output with the blue skin, if you use a logo file with spaces in it, the logo file isn't shown. It took me quite some time fumbling with resolutions and file formats before I thought of that. If they're fixing paths anyway, maybe they can fix that too 🙂 Unless that's a browser thing, but then they shouldn't allow these file names in the dialog.

I can confirm that when I rename C:\RoboHelp Reimagined to C:\RoboHelp.Reimagined it stops working again:

The path on the file is shown as ../RoboHelp.hts.