Snippets not being created

Community Expert

It is thought the problem is the dot in your user name. Perhaps MDDwork can confirm ~~his~~ their user name also has a dot in it?

This will be fixed in the next update.

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Community Expert

That was my thinking, thanks for proving it. 🙂

I'll report the problem.

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Inspiring

That works! Is the path too long? My original path is this:

C:\Users\erwin.timmerman\Documents\ET\_current\RH\RoboHelp Reimagined\contents\assets\snippets

Community Expert

Yes.

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Community Expert

Does this still happen if the project is directly off the root of your local drive?

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Inspiring

You mean as in C:\projectfolder ?

Inspiring

I have tried again, and can recreate the problem.

RH 2019.0.9, hotfix applied (at least I don't have the problems the hotfix is meant to fix).
Recently completely reinstalled, due to a licensing problem which is resolved now.
Using the stock Robohelp Reimagined project.

What I did is the following:

Open the Reimagined project and select the Snippets tab (menu?)
Click on the + next to SNIPPETS.

Enter the snippet details and click Create.

(screenshot see the reply to this post)

The result is below. It opens a blank page called erwin (the first part of my login name). The snippet seems to be located all the way in the root, but a complete search of my disk for erwin.hts gives no results.

So indeed, if I want to create snippets I have to resort to the Windows Explorer workaround I posted earlier. No big deal for me, just annoying.

Inspiring

This should have been the 2nd screenshot. This forum keeps deleting images as I post multiple in one post. Editing doesn't help, it just deletes it again. But anyway, here it is.

Community Expert

In File Explorer you will find the snippets in projectpath\contents\assets\snippets.

If they are not being created in any project, then something is wrong with the installation. I would uninstall and then install the latest. There is a later build then 2019.0.9. See http://www.grainge.org/pages/authoring/rh2019/rh2019.htm for information and a link to the build on Adobe's site.

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Inspiring

\contents\assets\snippets

If there are no snippets you might need to create this folder yourself.

The files have .hts extensions.

Here's an example of what should be in it, so you can create the initial file yourself.

<?xml version="1.0" encoding="utf-8" ?>
<!DOCTYPE html>
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="generator" content="Adobe RoboHelp 2019" />
<title>title of the snippet</title>
<meta name="topic-status" content="Draft" />
</head>
<body>
<p>aa</p>
</body>
</html>

michelled60596123Author

Known Participant

This workaround helped me create a snippet outside of RoboHelp and to use it in topics in my project. However, I cannot create snippets in the RoboHelp IDE.