Surprised at lack of 4K support in RoboHelp 2019

Forum|Forum|6 years ago
April 8, 2019
4 replies
1385 views

I installed RoboHelp 2019 today on my new laptop, and was unable to read the text. Support told me that RoboHelp does not support 4K displays, and they could not get it to work properly until I used an older monitor. I can view it now, but disappointed that I will not be able to move around and work without a monitor.

I was surprised they don't expect to have an update until next year most likely... but at least I can print and create PDF files again, and as my mac is dying, I really needed to move onto the laptop (which didn't support RH 2011). Anyway, just my two cents...

Have a great day!

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AnahidMAAuthor

Known Participant

If Stefan monitors this thread, consider this my enhancement request to allow enlargement of a screen similar to Microsoft, enabling wrapping, regardless of resolution. Would be brilliant!

I've got it working, but can't get it large enough to make me truly happy - then again I couldn't on my mac either... ah well, back to Optometrist Friday!

Peter Grainge

Community Expert

Please follow this link to report bugs and request features. The more people who do so, the higher it gets prioritised.

https://tracker.adobe.com

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Stefan Gentz

Community Manager

Also, I guess it might be some other support department. The Adobe TechComm Support (tcssup@adobe.com) would not have given the answer, that they "don't expect to have an update until next year most likely." as they know that we publish a big Update nearly every month.

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AnahidMAAuthor

Known Participant

Hi Stefan,

I am using a laptop now, as I cannot get a windows update for my vmware to windows 10. It's extremely clear, but minuscule. I was unable to read anything on the laptop screen, although by setting my old acer as primary it's small, but usable. However, I had to change from default of 250% to 200% for display size.

Sorry if it's not the right team - I called Adobe, and told them I was installing RoboHelp 2019 - they said it was RH support team. And I currently am running Classic, as I'm in the middle of developing a new KB I have to publish this week. If you have some advice to share, you could be my hero! I have vision issues, which is why I'm using a mac monitor and a large acer with the laptop. I had a hard time getting RH 11 large enough - was always getting headaches when working for several hours.

Thanks,

Anahid

Peter Grainge

Community Expert

I have just tried 2019 on a Surface Pro running Windows 10 and the text size is similar to any other app and perfectly readable. I realise that doesn't resolve anything but perhaps it points to the issue being your setup?

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.