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ToC books not opening in Chrome

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Hi all,

I am using RoboHelp 11 and RoboHelp Server 9.

Some of my ToC books are not opening, but the rest are working just fine. I have these same books on a different project, and they're opening fine. Both projects are published on the same server but in different areas. They have been working just fine up until this point.

Thank you!

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Peter GraingeCorrect answer

Community Expert

The official fix is on Adobe's site at Cannot collapse the ToC of Webhelp output in Google Chrome

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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adganguly

Participant

Hi,

I am facing a similar issue, the TOC is working fine with IE but my books are not opening in google chrome for Robohelp 11. Has the issue been resolved with Robohelp. If yes what are the steps that needs to be taken.

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Peter Grainge

Community Expert

See Post 115 in this thread.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Peter Grainge

Correct answer

Community Expert

The official fix is on Adobe's site at Cannot collapse the ToC of Webhelp output in Google Chrome

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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TatuMbili

Inspiring

Same thing, didn't notice the problem until I opened in Chrome on my personal laptop. Applied the file fix (I've done all my patches for RoboHelp 2015) and I'm working now!

Thanks, Peter!

Helen

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T

Tech Doc Girl

Inspiring

This fix is not working for me. I'm on RH17 (13.0.2.334) using Chrome Version 63.0.3239.132 (Official Build) (64-bit). I modified the whthost.js file according to Peter's post, cleared the browser cache, and still the TOC books do not open properly. Is there something else I should try?

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Jeff_Coatsworth

Community Expert

Try updating the Chrome version? I just checked & mine is set to 64.0.3282.186 now.

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celias61621946

Participant

Peter, thank you so much!

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S

Skibirken-1

Inspiring

I tried this for my webhelp project (RH 2017) and it worked out well. Thank you.

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K

katgentry

Known Participant

I applied the fix you suggested, but we're still having problems with our Help Files TOC expanding in Chrome Version 63.0.3239.132 (Official Build) (64-bit). Everything works fine in IE, and fortunately, the software defaults to IE - which is probably why we haven't had a lot of customers calling to complain. We're running on a Web Server.

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Jeff_Coatsworth

Community Expert

katgentry - what version of RH?

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K

katgentry

Known Participant

Sorry I didn't add - RH 2015

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davidb42451676

Participant

Another voice heard from - this solved the problem for us as well (using RoboHelp 10). Thanks to everyone!

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Tim D Morris

Inspiring

Can anyone else confirm this? I logged into Chrome this morning, went to the Help > About page, saw my system update to the release build listed above, went to the WebHelp I had open, was able to open multiple books, but was not able to close any of the books. I refreshed the page, and then i was no longer able to open a book after selecting a topic. I closed an re-opened the browser, went to a different project, and I could not open any of the books again.

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isabelleLY

Known Participant

I confirm it's still NOT working for me with Version 63.0.3239.132 (Official Build) (64-bit). A mix of what's described by Timothy and by WriterJeanne...

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CletusQMaggot

Known Participant

While it may not be progress, it is at least still motion.

See you guys after the next update

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Peter Grainge

Community Expert

UPDATE - In Version 63.0.3239.132 (Official Build) (64-bit) books are opening OK.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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CletusQMaggot

Known Participant

It looks like there was a new build on Thursday, and now I can't recreate this issue. Maybe Google did us a solid?

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CletusQMaggot

Known Participant

Never mind. False alarm

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Tim D Morris

Inspiring

Interesting. My supervisor contacted my yesterday to let me know it looked as if the issue had been resolved, but then--even before I had a chance to verify the information--he let me know it was not working again. Anyone else have the experience of seeing the TOC books work correctly in Google Chrome in the last day or so? Wondering if there was a recent Chrome update where it did work but then a subsequent Chrome update that broke it again. Thanks.

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