Inspiring

Answered

Topic Not Updating in Published Output

Forum|Forum|5 years ago
December 2, 2020
40 replies
428 views

I'm using RH 2020.2.29 on a Win10 machine.

This is truly puzzling. I have a topic, Manage Self Service, that is not showing up correctly in published output. I've generated and published multiple times, and RH doesn't seem to be recognizing content-level changes I've made.

The topic appears correctly in the Output pane, and should look like this in both the Mobile and Fusion outputs:

It instead looks like this in Mobile output:

And like this in Fusion output:

These are both valid PAST iterations of this topic, but not its current state.

This topic is conditionally included in both Fusion and Mobile outputs with a topic-level conditional tag of Mobile_Fusion, but there is no conditional text at the content level that would explain this behavior.

I have tried changing the conditional text tag at the topic level to remove it from both outputs, and when I regenerated, the topic was gone as intended. I changed the tag again, generated, and it reappeared, but it's still not seeing my latest edits.

This topic has been closed for replies.

Correct answer Peter Grainge

For the benefit of anyone who hits a similar issue this is how we went about troubleshooting.

Because we were getting nowhere in the thread I offered to screenshare. The first stage was to just run through the process with Singlewire Tech Writer. That was simply to make sure there was no misunderstanding as to the process. Then I poked around the project a bit to no avail. I then suggested the topic was cut from the project with the option to remove references not selected. It was saved outside the project. Then a new topic with the same filename and title was created and it generated first time. At that point I left Singlewire Tech Writer to add the content back a few paragraphs at a time until it would not generate.

It's basic but as shown here, it can solve a problem.

Now for the supreme irony. I advised Adobe of this before it was fixed in the hope they might be able to advise. Thanks to time zone differences that was when they were in the land of nod but this morning I got a reply. "Could the user be on a different version?" Bear in mind that the project worked for me but not for the Singlewire Tech Writer. They added that it could be as simple as a missing semi colon in an attribute.

@Singlewire Tech Writer Please compare the topic that now works in your project with the one we saved outside the project. That should confirm the difference is indeed a missing semi colon.

In this instance the fix is in Update 3 which I have and I'm guessing Singlewire Tech Writer is on Update 2. This is not a case of she should have checked for updates first as Update 3 was released while this thread was ongoing.

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Show previous replies

S

Singlewire Tech WriterAuthor

Inspiring

Yes, it is an upgraded, previously Classic project.

The link does show in the TOC and any links to the topic from other topics appear active, i.e. blue. Clicking them gives you the page not found error.

Other topics with the same topic-level tag are appearing just fine. RH just isn't publishing that topic.

Jeff_Coatsworth

Community Expert

Was this an older Classic project that was upgraded? I ask because the way conditioning and the TOC act changed in RH2019 New UI - I think the About RH sample project tells about it.

S

Singlewire Tech WriterAuthor

Inspiring

Well, until you had me delete everything and publish from scratch, I didn't know that the topic would be missing. It seems as though the project had kept different, older versions of the topic in the two output locations' folders that it was using each time I republished. When I deleted everything, that's when I was able to see that it wasn't republishing that topic.

I also don't think it's a problem with my conditional expression:

There is no content-level conditional text; it's only at the topic level.
When I tagged it differently to exclude it from the output (as I noted in my first post), it was correctly excluded from the output.
Other topics that share the same topic-level tag are showing up correctly in the output.

Jeff_Coatsworth

Community Expert

If the topic is not present at all in the output files, then that seems to indicate that the topic level conditions you applied are screening it out - I thought your issue was that you were missing content within the topic.

S

Singlewire Tech WriterAuthor

Inspiring

Gotcha. OK. I deleted all the files in my output location for the Mobile output, regenerated it and published. When I opened index.htm in both Chrome and Firefox, that topic is now missing. When I check the HTM file's location in the output location, it is indeed not there.

Jeff_Coatsworth

Community Expert

Either one would work - just trying to ascertain if it's an issue of old files being left in place or something within the HTML itself.

S

Singlewire Tech WriterAuthor

Inspiring

To clarify, you'd like me to delete all files in the output location and regenerate/publish? Or, delete the output location from RH preset and recreate somewhere new?

Jeff_Coatsworth

Community Expert

So if you delete the output location, regenerate & look at the HTML, is it missing content within the new topic? If so, there's got to be something messed up in the source RH project topic.

S

Singlewire Tech WriterAuthor

Inspiring

Hi Jeff.

Yes, locally, and yes, different web browsers (Chrome and Firefox).

Jeff_Coatsworth

Community Expert

First off - where are you generating to (local or webserver) & have you tried using different browsers?

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