Inspiring

Answered

Topic Not Updating in Published Output

Forum|Forum|5 years ago
December 2, 2020
40 replies
428 views

I'm using RH 2020.2.29 on a Win10 machine.

This is truly puzzling. I have a topic, Manage Self Service, that is not showing up correctly in published output. I've generated and published multiple times, and RH doesn't seem to be recognizing content-level changes I've made.

The topic appears correctly in the Output pane, and should look like this in both the Mobile and Fusion outputs:

It instead looks like this in Mobile output:

And like this in Fusion output:

These are both valid PAST iterations of this topic, but not its current state.

This topic is conditionally included in both Fusion and Mobile outputs with a topic-level conditional tag of Mobile_Fusion, but there is no conditional text at the content level that would explain this behavior.

I have tried changing the conditional text tag at the topic level to remove it from both outputs, and when I regenerated, the topic was gone as intended. I changed the tag again, generated, and it reappeared, but it's still not seeing my latest edits.

This topic has been closed for replies.

Correct answer Peter Grainge

For the benefit of anyone who hits a similar issue this is how we went about troubleshooting.

Because we were getting nowhere in the thread I offered to screenshare. The first stage was to just run through the process with Singlewire Tech Writer. That was simply to make sure there was no misunderstanding as to the process. Then I poked around the project a bit to no avail. I then suggested the topic was cut from the project with the option to remove references not selected. It was saved outside the project. Then a new topic with the same filename and title was created and it generated first time. At that point I left Singlewire Tech Writer to add the content back a few paragraphs at a time until it would not generate.

It's basic but as shown here, it can solve a problem.

Now for the supreme irony. I advised Adobe of this before it was fixed in the hope they might be able to advise. Thanks to time zone differences that was when they were in the land of nod but this morning I got a reply. "Could the user be on a different version?" Bear in mind that the project worked for me but not for the Singlewire Tech Writer. They added that it could be as simple as a missing semi colon in an attribute.

@Singlewire Tech Writer Please compare the topic that now works in your project with the one we saved outside the project. That should confirm the difference is indeed a missing semi colon.

In this instance the fix is in Update 3 which I have and I'm guessing Singlewire Tech Writer is on Update 2. This is not a case of she should have checked for updates first as Update 3 was released while this thread was ongoing.

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Peter Grainge

Community Expert

The only thing I changed in your preset was the Generate To folder. That's the topic you are having trouble with, correct?

Try a different browser and try clearing the cache.

________________________________________________________
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S

Singlewire Tech WriterAuthor

Inspiring

Will do. Thank you, Peter.

Peter Grainge

Community Expert

You know how to share a project with me. Let me have clear details of the offending topic.

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S

Singlewire Tech WriterAuthor

Inspiring

No, it doesn't. That's really odd.

Peter Grainge

Community Expert

Generate again without any expression applied. Does the topic appear then?

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S

Singlewire Tech WriterAuthor

Inspiring

Hello Peter. I did what you requested and that didn't work either.

Jeff_Coatsworth

Community Expert

Holy Complexity Batman!

S

Singlewire Tech WriterAuthor

Inspiring

Yes, it's in both outputs' TOCs. It presents like this:

The expression looks like this:

Jeff_Coatsworth

Community Expert

Is the topic in the RH project's TOC for that output preset? How is the conditional expression set up that you've got applied in that preset?

Peter Grainge

Community Expert

Try removing the topic from the TOC and then adding it back in. Make sure the path in the TOC is a relative path to the topic within the project. I have a hunch somehow you have linked to the topic in the output or something like that.

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