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Known Participant
December 17, 2021
Question

Unable to import skin

  • December 17, 2021
  • 2 replies
  • 419 views

I'm unable to import a skin. I've made some custom changes on pre-defiend skin (Orange) and now I want to import this skin in the "live" project. Both projects are using the same verion of RH.

When importing the skin in the "live" project the following error messsage is shown... "Importing skin from different RoboHelp version is not supported. Upgrade the skin to current RoboHelp version and try again."

Again, the skin is a customized version of the pre-defiend skin "Orange". The original skin has been used in both the "test" and "live" projects. The customization has been done in the "test" project.

What am I missing here? I would expect that I simply could exprot the skin in the "test" project and then import this in "live" project?

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    2 replies

    Peter Grainge
    Community Expert
    Community Expert
    December 17, 2021

    I haven't tried it but you could see if copying the skin from one project to another using File Explorer then shows up. It is in Publish > Skins.

     

    Try in a copy of the target project.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    a_DavidAuthor
    Known Participant
    December 17, 2021

    Sorry.. using RH 2020.6.76

    Inspiring
    December 17, 2021

    Hi. I also had problems importing skins that I exported with the same RH version. See also https://community.adobe.com/t5/robohelp-discussions/importing-a-skz-file-that-is-exported-from-the-same-rh2020-version-returns-an-error/td-p/12557007 According to Peter Grainge, Adobe have found an issue that should be fixed in the next update

    a_DavidAuthor
    Known Participant
    December 17, 2021

    Ah, thanks..