Inspiring

Answered

Upgraded from 2017 to RoboHelp 2019 Generate Web Help missing

Forum|Forum|5 years ago
September 3, 2020
23 replies
878 views

Hi. I was just upgraded from RoboHelp 2017 to 2019. I obvioulsy have user guides created in the 2017 version that will have no problem being upgraded to 2019.

However, I have one set of guides that I had to generate Web Help for. I do not see this this as a type of output presets in 2019. What shall I do in order to still provide the right file format for these guides?

One other question: I am seeing information online for RoboHelp 2019 Classic. Is this a different verison of RoboHelp 2019?

Thank you,

Michele

Output presets

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Correct answer Amebr

I just tried with Internet Explorer and the site doesn't work. I don't think Internet Explorer is supported by Microsoft any more, so I would recommend Chrome or Firefox. Otherwise Microsoft Edge, which might be more acceptable to IT departments...

Peter Grainge

Community Expert

The main part of my site is created using Dreamweaver.

The RoboHelp Tour is created with RoboHelp using the Orange skin. For that reason it will give issues with IE. Microsoft now recommend Edge rather than IE so try that or pretty much anything but IE.

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A

Amebr

Correct answer

Community Expert

I just tried with Internet Explorer and the site doesn't work. I don't think Internet Explorer is supported by Microsoft any more, so I would recommend Chrome or Firefox. Otherwise Microsoft Edge, which might be more acceptable to IT departments...

A

Amebr

Community Expert

The Robohelp Tour site, the rest of grainge.org seems okay - not sure what the difference is. (Peter, could it be something to do with the Orange skin? Or was this bit generated with a different version of RH to the rest of the site? )

Jeff_Coatsworth

Community Expert

What browser are you using? If none of them are working on Peter's site, I would suspect your corporate environment is at play. Try on a home machine.

Peter Grainge

Community Expert

The site is working fine.

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chelluvsGodAuthor

Inspiring

Peter,

I clicked on the RoboHelp tour on the main screen. I see RoboHelp 2019 but none of the links work. I don't know if this is your site that has issues or if my compnay blocks me. But when I hover the mouse over the 'links' nothing happens.

chelluvsGodAuthor

Inspiring

Peter, I did report it to my own IT department, not Adobe.

I will also tell them the version bit needs updated. That can only help them.

Peter Grainge

Community Expert

No point in reporting it to Adobe if that's what you mean. They install automatically.

The version bit needs updating. I wouldn't have sent you there if your version was not included.

See this topic. It's the same for 2019.

If they are not in Documents\My RoboHelp Projects\Adobe RoboHelp 2019\Samples then it looks like your installation is wrong. That's for your IT to resolve.

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chelluvsGodAuthor

Inspiring

I appreciate everyone's help.

I submitted an incident that I did not receive the sample projects.

Peter, I tried going to your site.

Peter Grainge

Community Expert

No. If you cannot find them, see the RoboHelp Tour on my site. I think it's covered in the default topic for 2019 and 2020 where it explains you can grab copies from Program Files. Don't attempt to run them from there.

Let us know if you are still stuck.

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Jeff_Coatsworth

Community Expert

Nope, sounds like it didn't get installed with admin rights

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