Upgraded from 2017 to RoboHelp 2019 Generate Web Help missing

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Hi. I was just upgraded from RoboHelp 2017 to 2019. I obvioulsy have user guides created in the 2017 version that will have no problem being upgraded to 2019.

However, I have one set of guides that I had to generate Web Help for. I do not see this this as a type of output presets in 2019. What shall I do in order to still provide the right file format for these guides?

One other question: I am seeing information online for RoboHelp 2019 Classic. Is this a different verison of RoboHelp 2019?

Thank you,

Michele

Output presets

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AmebrCorrect answer

Community Expert

I just tried with Internet Explorer and the site doesn't work. I don't think Internet Explorer is supported by Microsoft any more, so I would recommend Chrome or Firefox. Otherwise Microsoft Edge, which might be more acceptable to IT departments...

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Peter Grainge

Community Expert

Why have you created another thread asking the same question? Also in that you have attached a Word document. Some people will not trust a Word document so a PDF would be better in this thread. Best of all though is putting that information in the thread as it makes it easier to help.

In Documents > My RoboHelp Projects you will find the samples. They should also be on the Starter screen. There are topics explaining the outputs. In particular the one titled RoboHelp 2019 - Outputs General explains that Responsive outputs must be used but you can turn off the way they restyle if that's what you want.

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Peter Grainge

Community Expert

It's explained in the Outputs topics in the About RoboHelp sample project.

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chelluvsGodAuthor

Inspiring

Hi Peter.

What sample project are you referring to? I'd be very interested in any training materials I can get my hands on as the 2019 version is nothing like my previous version.

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Jeff_Coatsworth

Community Expert

WebHelp has just become HTML5 help with the responsiveness turned off - there's a flag in the layout for that.

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