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Inspiring
November 17, 2021
Question

Wrong Topics Displaying in TOC

  • November 17, 2021
  • 18 replies
  • 352 views

Hi. I'm using RoboHelp 2020.6.76 on a Windows 10 machine.

 

I'm having an odd problem with my published Table of Contents. Topics are being displayed in a section where they shouldn't be, completely replacing the topics that should be there. 

 

The following picture shows the TOC in my published output. The red box is around the topics that are in the wrong place. The Manage Speaker Parameters section is correct, but everything under it about M2M and contact closures is wrong, and the topics that should be there are missing. Further down the image in the green box, the M2M topics are in the right place and order, as expected.

 

The following image is from my project's TOC, which is displaying correctly. The first green box is around the contents that should be displaying under the Manage Speaker Parameters section (the part that's wrong in my published output TOC). The second green box is around the M2M/contact closures content, which is in the right place and displaying correctly. 

What's going wrong between my project and my published output? Everything is correct in my project, but goes awry in the published output.

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    18 replies

    Peter Grainge
    Community Expert
    Community Expert
    November 19, 2021

    On the GZ files, I have been advised "GZ files are compressed files for search indexing database. They should not have anything to do with TOC order."

    Please let us know when the server has been rebooted or the output has been published to a different folder.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    Inspiring
    November 18, 2021

    Maybe they haven't noticed? My entire TOC isn't wrong, just some of the books. 

    Peter Grainge
    Community Expert
    Community Expert
    November 18, 2021

    I don't think that will be the issue or we would be seeing many more posts. I will make some enquiries. 

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    Inspiring
    November 18, 2021

    I really am wondering about those .gz files. They didn't exist at all until I upgraded to RH 2020.6.76. I checked out my project before the upgrade (and before the .gz files existed) and the TOC is displaying correctly. 

     

    Could they somehow be interfering with how the TOC is building? Should I not be checking those into my Git repository?

    Inspiring
    November 18, 2021

    Thanks, Peter. I will ask our DevOps team to kick the server and see if it helps. I'll report back once they do.

    Peter Grainge
    Community Expert
    Community Expert
    November 18, 2021

    Looking again at an output there are GZ files appearing, as you say. I used a search tool that failed to report them. My apologies They are in fact normal and nothing to do with this issue.

     

    I think it would be worth getting IT to reboot the server. That could help here.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    Inspiring
    November 18, 2021

    Sorry, Jeff. I guess I misunderstood the question. 

     

    My RH project is housed in its entirety (project files and published content) in C:\1RoboHelp. All of my RH files are checked into Git, which you can see here (with the icon overlays):

     

    All of the .gz files are appearing in the whxdata folder (and its text subfolder) of every output folder I have or RH creates: 

    • C:\1RoboHelp\OutputPaths\AdvCUCM\whxdata and C:\1RoboHelp\OutputPaths\AdvCUCM\whxdata\text, which is the automatically created RH output path
    • C:\1RoboHelp\manual-cm\whxdata and C:\1RoboHelp\manual-cm\whxdata\text, which is my own output path

     

    Repeat for three more outputs.

     

    There are no .gz files in C:\1RoboHelp\InformaCast Fusion_rh2019, which is where my project files reside, i.e. the unpublished stuff. They're only in the published output.

     

    If this is a Git check-in thing and not an RH thing, I'd assume the .gz files would be attached to every modified file and not just the published content.

    Inspiring
    November 18, 2021

    Thank you for that information, Peter. I can't always ascertain the "hidden" files RH uses.

     

    When I open my local, published copy in either the OutputPaths folder or my own project's published path, the TOC appears normal.

     

    When I go to check in my changes to our Git repository, it wants to add files like these:

    • C:\1RoboHelp\OutputPaths\FusionCUCM\whxdata\text\29.js.gz
    • C:\1RoboHelp\OutputPaths\FusionCUCM\whxdata\text\3.js.gz
    • C:\1RoboHelp\OutputPaths\FusionCUCM\whxdata\text\302.js.gz
    • C:\1RoboHelp\OutputPaths\FusionCUCM\whxdata\text\32.js.gz
    • C:\1RoboHelp\OutputPaths\FusionCUCM\whxdata\text\33.js.gz
    • C:\1RoboHelp\OutputPaths\FusionCUCM\whxdata\text\40.js.gz
    • C:\1RoboHelp\OutputPaths\FusionCUCM\whxdata\text\45.js.gz
    • C:\1RoboHelp\Published_InformaCast_Fusion_CUCM\whxdata\text\12.js.gz

    The location of the files in OutputPaths folder and in my published project folder certain seems like they're originating from RH. There are 719 .gz files in the whxdata folder and 633 .gz files in the whxdata \text folder.

    Jeff_Coatsworth
    Community Expert
    Community Expert
    November 18, 2021

    Hold on - you didn't ascertain if the .gz files are present in your local generated folder - not in the git repo. We're trying to determine if they are coming from RH our are some artifact of your git system.

    Peter Grainge
    Community Expert
    Community Expert
    November 18, 2021

    According to Google A GZ file is an archive file compressed by the standard GNU zip (gzip) compression algorithm. It contains a compressed collection of one or more files and is commonly used on Unix operating systems for file compression.

     

    I have not seen RoboHelp produce GZ files and if everything works locally, RoboHelp is not the problem.

     

    Publish to a local folder. Do you see these files then?

     

    Can you publish to another folder on your webserver?

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

     

     

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    Inspiring
    November 18, 2021

    Good morning, Peter. 

    No, waiting a few hours did not resolve the problem.

    For clarity's sake, this is what I chose in Firefox last night based on Amebr's suggestion: 

    I rebuilt everything this morning, and when I checked my local copy, it's fine. However, the published copy on my company's site is still wonky.

     

    I do use Git to check in my project changes and I noticed when I upgraded to this lastest update of RH (2020.6.76) that I'm checking in a lot of .gz files. I've never seen those before. Could they be at the root of this issue?