Acrobat Licensing Application hangs after login on Mac OS 10.15 (Catalina)

Forum|Forum|6 years ago
November 20, 2019
23 replies
36475 views

I bought a license for Adobe Acrobat Pro 2017 and installed a freshly downloaded version from the Adobe Website on Mac OS 10.15.1. After login with the Adobe ID I get the following screen and cannot open Adobe Acrobat. The same problem is reported here: https://community.adobe.com/t5/acrobat/adobe-acrobat-2017-pro-mac-os-10-15-can-t-install/m-p/10686836#M223379 but no solution is given. Any help would be very much appreciated.

CD Part Number ESD
CD Description Acrobat Professional Acrobat_2017_Web_WWMUI.dmg,Acrobat_2017_Web_WWMUI.xml,proxy.xml
Build Date = 20190926080144

Crash or freeze

Correct answer c88667815

I found a solution thanks to HBushra in this thread. The problem seems to have to do with missing permissions. In order to get it to work you have to run it once with the command sudo in Terminal. Open Terminal and type:

sudo /Applications/Adobe\ Acrobat\ 2017/Adobe\ Acrobat.app/Contents/MacOS/AdobeAcrobat

and enter the password of your user account (if you installed it somewhere else you have to change the path). After that the Acrobat Licensing Application completes and you have to accept the terms and conditions. Next time you can start it normally from dock.

Hope that helps!

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c88667815AuthorCorrect answer

Inspiring

I found a solution thanks to HBushra in this thread. The problem seems to have to do with missing permissions. In order to get it to work you have to run it once with the command sudo in Terminal. Open Terminal and type:

sudo /Applications/Adobe\ Acrobat\ 2017/Adobe\ Acrobat.app/Contents/MacOS/AdobeAcrobat

and enter the password of your user account (if you installed it somewhere else you have to change the path). After that the Acrobat Licensing Application completes and you have to accept the terms and conditions. Next time you can start it normally from dock.

Hope that helps!

D

daniphilip777@gmail.com

Participant

You are a lifesaver...... Woooooow... It works.... God bless you....

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c88667815Author

Inspiring

I've just posted on the "bug report" website. Go there and vote for the report. Maybe someone sees it then: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/39410152-adobe-licensing-application-hangs-after-login-on-m

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davidn261

Participant

I'm having the exact same issue. Trying Adobe support both via online chat and phone was less than helpful. I feel like Adobe owes me $500 and several hours of my life back.