Acrobat Pro 9 crashes when opened on network accounts

I know this is a super-old thread, but I noticed that we could load Acrobat only if the NFS mounts were exported with the setting to map "Root to Root", so that the local root account has access to the share.

Even though a regular user runs the Acrobat program, on first-launch it will run background tasks (like MoverTool or installd) as the local *root*. With a default NFS export (where local root has no rights to the NFS share) this causes the background task to fail and even crash. So the first Acrobat initialization fails, and the program never runs.

Of course, allowing local root access to the NFS is not something you'd want.

It's a shame Adobe is this sloppy with their program, and refuses to fix it after all this time.

December 2010 -

Reader X is now out, and the problem still persists.

Creating a local folder and running a Terminal command for every user on every machine they use, is NOT a fix.

I know Adobe and Apple have their battles going on right now, but seriously...this is ABSURD!

Maybe one of these days soon we will have a patch that will actually fix the problem.

Get your act together Adobe!

We have had the same problems on an OpenDirectory Network, but not with all users on every machine. So I started debugging user by user and Mac by Mac.

I found a solution for our Mac Network: On the local machine go to /Users/Shared/ > there you will find a folder named 9.0_x86, which is owned by the user (admin) who has installed Adobe Acrobat 9.x.

Now just add read/write rights for your network group (which contains all users who usually work on that machine) to this folder and all sub objects.

Now every network user of this group can open Acrobat without problems.

I hope this will help some of you!

Greetings Martin Skladal

ARGHHH!!!!!

I first hit this bug in 2005 when Acrobat Pro 7.0 was launched, I then spent TWO YEARS pursuing this with Adobe through versions 7.0.2, 7.0.3, 7.0.5, 7.0.7, 7.0.8, 8.0, and eventually got them to fix it in Acrobat Pro 8.1 in 2007.

Recently I have started replacing ageing PowerPC Macs with new Intel ones and hence upgrading from CS2 to CS4 which includes Acrobat Pro 9 (9.2). I am therefore absolutely aghast that this bug has been reintroduced. What's worse, it also affects Acrobat Reader 9.2 as well. Neither Acrobat Pro 9.2 or Reader 9.2 will successfully launch when used via Network Login accounts (local and portable accounts work fine).

Note: It affects Mac OS X 10.4.11 and 10.6.2 clients and based on comments here also 10.5.x.

We have the very same problem with Acrobat 9 Pro (from the beginning upt to the most recent version 9.1.3) here.

Local users can use Acrobat 9 (local install on all maschines) without any problems, the same for mobile users (server-synced version of networked homes) which are used for MacBooks - flawless. But any user who have an account and home-dir on the server (still 10.4.11) cannot start Acrobat 9 without seeing crashing it seconds after the start.

I think the whole problem is caused by the document-tracking-database of acrobat which is SQLite based since Acrobat 9 (was MySQL in Acrobat 8.x) and the lack of support for advisory locking in AFP filesystem (which is used for the networked homes) which leads SQLite to report that the "database is locked" whenever Acrobat tries to use it. The SQLite-DB-file itself resides somewhere in the users ~/Library folder and thus cannot be used.

It seems that MySQL didn't had such problems (but others).

Adobe should update the SQLite-Library used within Acrobat (or make it an optional turn-off-completely feature ) accordingly to Apple (they fixed their stuff allready) - refere to http://alastairs-place.net/2006/07/sqlite_and_mac/ .

I had other apps using SOLite as storage that have similar falures on networked user accounts - but most of them didn't crash even when not usable for me.

I hope that helps Adobe to fix that annoying crash-thing Acrobat for hundreds and thousands of bucks payed by brave users ... damn!

Sorry

FF

I have had the same problem the last week. It worked fine before, but just shuts down when I try to open it. How do I uninstall it if I can't even open it???

thanks, Pat

We have the same problems. Adobe told us in polite terms to f.off.

Illustrator problems aswell. (make a script that copies the preference files to the users library/preferences/Adobe Illustrator CS4 Settings) This solves the problem. Illustrator manages to create the folder, but not the files within (way to go adobe)

We are in the process of relocating and are contemplating to stop teaching adobe software. Issues like this does not further adobes cause.

Hi, I had the same issue with acrobat Pro and Reader 9 and network
accounts. I followed the solution of Rene with NRH and i added few
lines in the file "LIclean.hook" to resolve the crash.

then log in as root and navigate to /etc/hooks
Open LIclean.hook with vim for example:

Add lines:

# acrobat Pro and reader 9 crashes

cp -f /Users/$LocalAdminUser/Library/Preferences/com.adobe.
118.registration "$home_loc"/Library/Preferences
cp -f /Users/$LocalAdminUser/Library/Preferences/com.adobe.acrobat.
90.sh.plist "$home_loc"/Library/Preferences
cp -f /Users/$LocalAdminUser/Library/Preferences/
com.adobe.Acrobat.Pro_x86_9.0.plist "$home_loc"/Library/Preferences
cp -f /Users/$LocalAdminUser/Library/Preferences/
com.adobe.Reader_x86_9.0.plist "$home_loc"/Library/Preferences

Most important thing is that the main admin user (UID 501) has
launched these apps and so that files are there.... otherwise this
will not work... and be sure, when you launch acrobat pro or Reader
with the main admin user, that the registration's window doesn't
appear.

Fred

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