Acrobat Pro 9 crashes when opened on network accounts

Hi

I also have the exact same error. When I spoke to a techie they said that they are aware that windows has the problem and it would be fixed as soon as they release the update. They could also not inform me as to when the update would be released.

Has anyone in the meantime found a fix to the problem.

My client computers are having the same problems with Acrobat 9 and Reader 9.

Setup is as follow:
Servers
1 - Apple Xserve G5 10.5.6 Server - Open Directory Authentication
1 - Apple Xserve G5 10.5.6 Server- Home Folder Share via AFP
Clients tested
1 - eMac G4 1.42 GHz 10.5.6
1 - PowerMac G5 2 GHz 10.5.6
1 - iMac Intel 2 GHz 10.5.6

Upon Login to a Network Home the following occurs if I try to open a PDF or open Acrobat/Reader 9
The PDF will open and the program will lock up
If I try to open the Application without a PDF it will lock up almost immediately

After a little trial and error I think I've isolated the problem file being
~/Library/Application Support/Adobe/Acrobat/9.0_x86 (9.0_ppc)/AdobeCMapFnt09.lst

I moved all files in
~/Library/Application Support/Adobe/Acrobat/9.0_x86/ to
/Users/Shared/ and then aliased them back to
~/Library/Application Support/Adobe/Acrobat/9.0_x86/
then relaunched Acrobat

Acrobat will launch and you can click through the menus but the moment you try to open something it will lock up again.

Interestingly, the AdobeCMapFnt09.lst file doesn't populate properly on a network account when you open it via TextEdit vs. if you open this file in TextEdit from a Mobile or local account.

Hope this helps someone find a solution to this issue plaguing all the network admins out there.

Console report:

2/11/09 12:31:54 PM [0x0-0xa90a9].com.adobe.Acrobat.Pro[865] terminate called after throwing an instance of 'SQLiteUtils::SQLiteException'
2/11/09 12:32:01 PM com.apple.launchd[815] ([0x0-0xa90a9].com.adobe.Acrobat.Pro[865]) Exited abnormally: Abort trap
2/11/09 12:32:57 PM com.apple.launchd[815] ([0x0-0xae0ae].com.adobe.Acrobat.Pro[883]) Exited: Terminated

ADOBE DOESN'T CARE. We spent money on Acrobat 7 and Acrobat 8 and were unable to run them unless the user had administrative privileges. With Acrobat 9 that seems to be fixed, however network users are still left in the cold. We are having the EXACT same issues. Mobile accounts work; network accounts do not. I'm TIRED of their arrogance.

I have 2 pofiles: One on my Macintosh (G5) and one on the XServe.<br />Acrobat 9 on the profile on the mac (admin), goes with no problems.<br />After switching on the user profile on the server, acrobat crashes on starting the app (endless spinball!). The same effect is, when i started a webbased pdf on my browser (safari or firefox).<br />The errors on my crashreporter:<br /><br />Process: AdobeAcrobat [1902]<br />Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat<br />Identifier: com.adobe.Acrobat.Pro<br />Version: 9.0.0 (9.0.0)<br />Code Type: PPC (Native)<br />Parent Process: launchd [87]<br /><br />Date/Time: 2009-01-30 14:38:51.043 +0100<br />OS Version: Mac OS X 10.5.6 (9G55)<br />Report Version: 6<br /><br />Exception Type: EXC_CRASH (SIGABRT)<br />Exception Codes: 0x0000000000000000, 0x0000000000000000<br />Crashed Thread: 0<br /><br />Thread 0 Crashed:<br />0 libSystem.B.dylib 0x9491caf0 __kill + 12<br />1 libSystem.B.dylib 0x949b7bac abort + 84<br />2 libstdc++.6.dylib 0x9094ce24 __gnu_cxx::__verbose_terminate_handler() + 400<br />3 libstdc++.6.dylib 0x9094a940 __gxx_personality_v0 + 1240<br />4 libstdc++.6.dylib 0x9094a9a4 std::terminate() + 68<br />5 libstdc++.6.dylib 0x9094abe4 __cxa_throw + 124<br />6 com.adobe.Acrobat.framework 0x81039208 CopiesPagesPDE_Open + 14244664<br />7 com.adobe.Acrobat.framework 0x80fe5f04 CopiesPagesPDE_Open + 13903924<br />8 com.adobe.Acrobat.framework 0x80fe44e8 CopiesPagesPDE_Open + 13897240<br />9 com.adobe.Acrobat.framework 0x80fe7268 CopiesPagesPDE_Open + 13908888<br />10 com.adobe.Acrobat.framework 0x8175bc40 0x7feb8000 + 25836608<br />11 com.adobe.Acrobat.framework 0x8175c1e0 0x7feb8000 + 25838048<br />12 com.adobe.Acrobat.framework 0x80f33860 CopiesPagesPDE_Open + 13173136<br />13 com.adobe.Acrobat.framework 0x80cf6120 CopiesPagesPDE_Open + 10824272<br />14 com.adobe.Acrobat.framework 0x80cf653c CopiesPagesPDE_Open + 10825324<br />15 com.adobe.Acrobat.framework 0x800db844 RunAcrobat + 2229524<br />16 com.adobe.Acrobat.framework 0x800db30c RunAcrobat + 2228188<br />17 com.apple.CoreFoundation 0x904759d8 CFRunLoopRunSpecific + 2968<br />18 com.apple.HIToolbox 0x9340dbc4 RunCurrentEventLoopInMode + 264<br />19 com.apple.HIToolbox 0x9340d9e8 ReceiveNextEventCommon + 412<br />20 com.apple.HIToolbox 0x9340d828 BlockUntilNextEventMatchingListInMode + 84<br />21 com.apple.AppKit 0x90ae6724 _DPSNextEvent + 596<br />22 com.apple.AppKit 0x90ae60dc -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 112<br />23 com.apple.AppKit 0x90adfd98 -[NSApplication run] + 736<br />24 com.adobe.Acrobat.framework 0x7febcb2c RunAcrobat + 6140<br />25 com.adobe.Acrobat.framework 0x7febb428 RunAcrobat + 248<br />26 com.adobe.Acrobat.Pro 0x00003b98 start + 5392<br />27 com.adobe.Acrobat.Pro 0x000029b0 start + 808<br />28 com.adobe.Acrobat.Pro 0x000026b4 start + 44<br /><br />Thread 1:<br />0 libSystem.B.dylib 0x948a1b6c __semwait_signal + 12<br />1 libSystem.B.dylib 0x948de3cc _pthread_cond_wait + 1580<br />2 com.apple.ColorSync 0x903710b0 pthreadSemaphoreWait(t_pthreadSemaphore*) + 36<br />3 com.apple.ColorSync 0x90384bec CMMConvTask(void*) + 48<br />4 libSystem.B.dylib 0x948dd024 _pthread_start + 316<br /><br />Thread 2:<br />0 libSystem.B.dylib 0x948a1b6c __semwait_signal + 12<br />1 libSystem.B.dylib 0x948de3cc _pthread_cond_wait + 1580<br />2 ...ple.CoreServices.CarbonCore 0x9240e688 TSWaitOnCondition + 132<br />3 ...ple.CoreServices.CarbonCore 0x923ecae4 TSWaitOnConditionTimedRelative + 204<br />4 ...ple.CoreServices.CarbonCore 0x9240e244 MPWaitOnQueue + 272<br />5 AdobeACE 0x7fc1dc5c ACEMPThread::Task() + 148<br />6 AdobeACE 0x7fc1dbb0 TaskGlue + 24<br />7 ...ple.CoreServices.CarbonCore 0x9240c478 PrivateMPEntryPoint + 76<br />8 libSystem.B.dylib 0x948dd024 _pthread_start + 316<br /><br />Thread 3:<br />0 libSystem.B.dylib 0x9489b1b8 semaphore_wait_signal_trap + 8<br />1 AdobeAGM 0x7e5757b0 AGMMessageQueueImpl::Pull() + 72<br />2 AdobeAGM 0x7e9759f8 AGMWorkQueueTask::operator()() + 88<br />3 AdobeAGM 0x7e9761b4 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 96<br />4 AdobeAGM 0x7e57562c thread_proxy + 44<br />5 libSystem.B.dylib 0x948dd024 _pthread_start + 316<br /><br />Thread 4:<br />0 libSystem.B.dylib 0x9489b1d8 semaphore_timedwait_signal_trap + 8<br />1 libSystem.B.dylib 0x948de2c8 _pthread_cond_wait + 1320<br />2 com.apple.Foundation 0x95532b24 -[NSCondition waitUntilDate:] + 384<br />3 com.apple.Foundation 0x95532950 -[NSConditionLock lockWhenCondition:beforeDate:] + 268<br />4 ...adobe.acrobat.amtlibwrapper 0x0de28a40 AVAMTForegroundUpdateCheckEnabled + 180820<br />5 ...adobe.acrobat.amtlibwrapper 0x0de170e4 AVAMTForegroundUpdateCheckEnabled + 108792<br />6 ...adobe.acrobat.amtlibwrapper 0x0de26f40 AVAMTForegroundUpdateCheckEnabled + 173908<br />7 com.apple.Foundation 0x954f5764 __NSThread__main__ + 1004<br />8 libSystem.B.dylib 0x948dd024 _pthread_start + 316<br /><br />Thread 5:<br />0 libSystem.B.dylib 0x9489b1d8 semaphore_timedwait_signal_trap + 8<br />1 libSystem.B.dylib 0x948de2c8 _pthread_cond_wait + 1320<br />2 com.apple.Foundation 0x95532b24 -[NSCondition waitUntilDate:] + 384<br />3 com.apple.Foundation 0x95532950 -[NSConditionLock lockWhenCondition:beforeDate:] + 268<br />4 com.apple.AppKit 0x90b41eac -[NSUIHeartBeat _heartBeatThread:] + 664<br />5 com.apple.Foundation 0x954f5764 __NSThread__main__ + 1004<br />6 libSystem.B.dylib 0x948dd024 _pthread_start + 316<br /><br />Thread 0 crashed with PPC Thread State 32:<br /> srr0: 0x9491caf0 srr1: 0x0200f030 dar: 0xe0963088 dsisr: 0x40000000<br /> r0: 0x00000025 r1: 0xbfffdc00 r2: 0x00001000 r3: 0x00000000<br /> r4: 0x00000000 r5: 0x00000001 r6: 0x000049da r7: 0x00000840<br /> r8: 0x9094cd8c r9: 0x0dc32bf0 r10: 0x948e5964 r11: 0xa0862530<br /> r12: 0x9491cadc r13: 0x00000000 r14: 0xa0082478 r15: 0x7fffffff<br /> r16: 0xffffffff r17: 0x00000001 r18: 0x00000000 r19: 0x00000000<br /> r20: 0xbfffdf2c r21: 0xbfffde84 r22: 0xbfffde9c r23: 0x0d869024<br /> r24: 0xbfffde6c r25: 0xbfffdefc r26: 0xbfffdeb4 r27: 0x0dc731a0<br /> r28: 0xa018cca0 r29: 0xa08603a0 r30: 0x810faf88 r31: 0x949b7b64<br /> cr: 0x44042202 xer: 0x00000000 lr: 0x949b7bb0 ctr: 0x9491cadc<br />vrsave: 0x00000fff<br /><br />Binary Images:<br /> 0x1000 - 0x3fcf +com.adobe.Acrobat.Pro 9.0.0 (9.0.0) <40558512dee14e998d35a3a0bacb696b> /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat<br /> 0xcf97000 - 0xd149ff7 com.apple.RawCamera.bundle 2.0.10 (2.0.10) <385afe576f8fd60530711a5eab4ed182> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera<br /> 0xd53e000 - 0xd55cfe3 +com.adobe.selfhealer AdobeSelfHealing version 2.2.0 (2.2.0) <51d258fb243d450fbd639084d19aad11> /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AdobeSelfHealing.framework/AdobeSelfHealing<br /> 0xdb83000 - 0xdbcbffb +com.adobe.adobe_caps adobe_caps 0.0.120.0 (0.0.120.0) /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/adobe_caps.framework/adobe_caps<br /> 0xdbd1000 - 0xdbf2ff1 libmx.A.dylib ??? (???) /usr/lib/libmx.A.dylib<br /> 0xddfa000 - 0xdf41fff +com.adobe.acrobat.amtlibwrapper 1.0 (1.0) <5063d34522494fe8adb6fdc3cd829e2c> /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/AMTLibWrapper.framework/AMTLibWrapper<br /> 0xdf6b000 - 0xdf7efef +com.adobe.asneu.framework asneu version 1.6.2f01 (1.6.2) /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/Frameworks/asneu.framework/asneu

Elliot, when logged in as the user, go to system preferences/accounts, click on the user's name, then click on (going from memory here as my Mac is elsewhere) allow user to manage this computer.

However, that doesn't solve this problem. All my users have that right.

Jim PAttison

I'm having the same problem.

a related question -- Does anyone know how to make a network user a local administrator?

Perhaps if the networked user is a local admin on the computer it could work...

I gave up waiting for someone to even acknowledge there is a problem despite putting in a bug report.
I've downgraded to version 8.

We have just installed Acrobat 9 and are having the same issue. We are running Mac on OS 10.5.6 with users on an Xserve with OS 10.4. Acrobat 8 works fine.

Thanks Jim
Interestingly if you drag and drop a document onto the app it opens that document then hangs.