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_msingerman_
Participant
September 3, 2008
Question

Acrobat Pro 9 crashes when opened on network accounts

  • September 3, 2008
  • 53 replies
  • 71068 views
We use network logins via Open Directory on our network. For users with either 10.5.4 or 10.4.11, whenever they try to open Acrobat on their network accounts, it hangs and eventually crashes. It will open fine on local machine accounts. This has been seen on all machines, be their Intel or G5. Here is the crash log via console. Any ideas?

Process: AdobeAcrobat [10758]
Path: /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 9.0.0 (9.0.0)
Code Type: X86 (Native)
Parent Process: launchd [83]

Date/Time: 2008-09-03 16:29:56.664 -0400
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 libSystem.B.dylib 0x921b2b9e __kill + 10
1 libSystem.B.dylib 0x92229ec2 raise + 26
2 libSystem.B.dylib 0x9223947f abort + 73
3 libstdc++.6.dylib 0x93706005 0x936be000 + 294917
4 libstdc++.6.dylib 0x9370410c __gxx_personality_v0 + 1108
5 libstdc++.6.dylib 0x9370414b std::terminate() + 29
6 libstdc++.6.dylib 0x93704261 __cxa_throw + 101
7 com.adobe.Acrobat.framework 0x8097b2cb CopiesPagesPDE_Open + 8743607
8 com.adobe.Acrobat.framework 0x8093cbb6 CopiesPagesPDE_Open + 8487842
9 com.adobe.Acrobat.framework 0x8093be15 CopiesPagesPDE_Open + 8484353
10 com.adobe.Acrobat.framework 0x8093d400 CopiesPagesPDE_Open + 8489964
11 com.adobe.Acrobat.framework 0x80d05fc7 0x7feb8000 + 14999495
12 com.adobe.Acrobat.framework 0x80d06172 0x7feb8000 + 14999922
13 com.adobe.Acrobat.framework 0x808c7a88 CopiesPagesPDE_Open + 8008308
14 com.adobe.Acrobat.framework 0x807709d0 CopiesPagesPDE_Open + 6603196
15 com.adobe.Acrobat.framework 0x80770bbb CopiesPagesPDE_Open + 6603687
16 com.adobe.Acrobat.framework 0x80005c8b RunAcrobat + 1357585
17 com.adobe.Acrobat.framework 0x800059c0 RunAcrobat + 1356870
18 com.apple.CoreFoundation 0x96973b45 CFRunLoopRunSpecific + 4469
19 com.apple.CoreFoundation 0x96973cf8 CFRunLoopRunInMode + 88
20 com.apple.HIToolbox 0x92cc9da4 RunCurrentEventLoopInMode + 283
21 com.apple.HIToolbox 0x92cc9bbd ReceiveNextEventCommon + 374
22 com.apple.HIToolbox 0x92cc9a31 BlockUntilNextEventMatchingListInMode + 106
23 com.apple.AppKit 0x948b7505 _DPSNextEvent + 657
24 com.apple.AppKit 0x948b6db8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
25 com.apple.AppKit 0x948afdf3 -[NSApplication run] + 795
26 com.adobe.Acrobat.framework 0x7febb18c RunAcrobat + 3090
27 com.adobe.Acrobat.framework 0x7feba6b8 RunAcrobat + 318
28 com.adobe.Acrobat.Pro 0x00002e8b start + 2371
29 com.adobe.Acrobat.Pro 0x0000264a start + 258
30 com.adobe.Acrobat.Pro 0x00002571 start + 41

Thread 1:
0 libSystem.B.dylib 0x9214b68e __semwait_signal + 10
1 libSystem.B.dylib 0x9217636d pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x917f7460 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x91809d92 CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x921756f5 _pthread_start + 321
5 libSystem.B.dylib 0x921755b2 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x9214b68e __semwait_signal + 10
1 libSystem.B.dylib 0x9217636d pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9376724f TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x9374618e TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x93766ecc MPWaitOnQueue + 208
5 AdobeACE 0x7fc1dd8d ACEMPThread::Task(
    This topic has been closed for replies.

    53 replies

    Show previous replies
    N
    Nemuri13
    Participating Frequently
    November 6, 2008
    To all concerned: This is a known issue with people using folder redirection software. To my knowledge Adobe is working on an update that will address this issue; however there is no release date as far as I have seen on the Internet. Acrobat 8 will not cause this issue.
    _
    _Sanctus_Germanus_
    Participating Frequently
    November 6, 2008
    So, what has changed? If you are using Acrobat 9.0 and not version 8.0 then obviously the version of Acrobat, but has anything else changed? Server version? Did you previously use Tiger Server and move to Leopard server?

    Sanctus
    _
    _Tom_Tubbiola_
    Participating Frequently
    November 6, 2008
    It has been working fine with Acrobat 8 and Domain accounts for a long time now.
    _
    _Sanctus_Germanus_
    Participating Frequently
    November 6, 2008
    Since so many of you seem to be having this particular issue with remote user directories then this scenario was likely not tested by Adobe. The question to ask yourselves is "Did this ever work?" If it did, then what has changed? If not, then it may not be possible to get it to work at this time.

    Sanctus
    _
    _arlo_vanderbel_
    Participant
    October 27, 2008
    No Fix yet....
    Adobe Still refuses to help over the phone,
    or even send word to programmers.
    They even were brazen enough to blamed it on the network,
    which works for every other application I've installed. Curious.
    _
    _Jim_Pattison1234_
    Participant
    October 24, 2008
    Late October and the problem still exists (at least for me) Anyone found a fix?
    thanks
    Jim Pattison
    _
    _Anthony_Mitchell_
    Participant
    October 3, 2008
    I am having this problem with the plugin and the Acrobat application. The programs are local and the accounts and homes are on the network. I removed the Adobe pdf plugin and now Safari doesn't crash 10 seconds after opening a pdf. Acrobat Pro 9 does the same thing. So we are using Preview.
    _
    _Tom_Tubbiola_
    Participating Frequently
    September 26, 2008
    Has anyone tested this issue using a "Mobile" user account? All of the systems we set up are either AD or OD accounts but are always set up as a mobile user.

    I will try to test this in one of our environments as soon as we get a copy of 9 installed.
    _
    _Charles_Menoche_
    Participant
    September 23, 2008
    We are having a similar problem.
    I have tried various preferences/permissions/etc. with no luck.

    It has also been documented/discussed on the Macintosh Management
    list on Apple.

    The only "solution" so far has been the suggestion to remove Acrobat Reader.

    cpm
    _
    _Joe_Stymeist_
    Participant
    September 22, 2008
    the application is locally installed. The user's home directory is on the server.
    Show more replies
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