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Carlosnb130
New Participant
October 18, 2023
Question

Acrobat Pro not rendering correctly

  • October 18, 2023
  • 2 replies
  • 2541 views

Originally when i opened any large-in-inches document, say 30x80" (not file size large) the file would never render correctly, getting stuck showing only some squares of the file, but consistently cycles through a few at a time, and randomly. After change a pile of setting, i was able to get it to initially now load the file, but only at 'fit to width' scale. When i zoom or change view to full size, it now does this same problem, getting stuck in a rendering loop that never ends, changing the cursor to the beachball the whole time.

 

Attached are screenshots taken seconds apart from eachother.

 

Acrobat Pro v23

Mac OS 13.6

    2 replies

    K
    Kristine24169052hwx8
    New Participant
    August 17, 2024

    Hi Did you resolve this problem? I'm struggling with the same issue. Please.

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 21, 2024

    Hi there

     

    Hope you are doing well and sorry to keep you waiting.

     

    Is this an issue with the large PDF files only or with other small PDFs as well? Please try with a different file and check. 

    If the file is stored on a shared network/drive please download it to your computer locally and then try again.

     

    Also update the application to the new version 23.08.20533 from the help menu > check for updates and reboot the computer once.

     

    Go to Preferences (Ctrl,Cmd+K) > Page Display > Under Rendering > Select ''Smooth line art' , 'Smooth Images' , 'Enhance Thin lines' Under Page content and information, select 'Show large images' > click OK and reboot the application and check.

     

    Let us know how it goes.

     

    ~Amal

    K
    Kristine24169052hwx8
    New Participant
    August 17, 2024

    Hi Amal,

    These setting do not work on this newer version of Acrobat. 2024.002 Apple M1 processor.

    They work in previous versions of Acrobat, my settings on older work computer refect this and work. I think, 2019 version. Please.

    and Thank you.

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    January 17, 2025

    I am also having the same problem. I have a layered AI file that has been exported as a PDF (3.5MB), and it can barely render in Acrobat Pro. There is no other way I can easily share this artwork with clients.


    Hi @23310569_dragonfly5145, 

    Sorry for the troubled experience and the delayed response. 
    I'm following up to check if you are still experiencing the issue? If yes, could you please share a file with us and the following details:

    - Acrobat version installed.

    - OS name and version. 

    - And a sample file that exhibits the behavior at your end.


    ~Tariq

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