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Amal.
Community Manager
Community Manager
January 17, 2023

Hi @Meng Kin27979100x2qc 

 

Hope you are doing well, and sorry for the trouble.

 

What is the workflow/steps you are doing that led you to this issue?

 

Have you started experiencing this issue after the recent Acrobat update? Please check the version of Acrobat. Go to Help. > About Acrobat and make sure you have the recent version 22.3.20310 installed. Go to Help > Check for updates and reboot the computer once.

 

It seems to be a Windows OS issue. Please check for any missing/pending updates on Windows OS and try updating it and see if that works.

 

Let us know how it goes.

 

 

Regards

Amal