Actobat 8.0 Pro Closes Automatically

I was certainly nervous to install Acrobat 8 on my computer after reading this post. However, I haven't experienced any problems since I installed it.

I have PhotoShop CS2 as well as Adobe Macromedia 8 on Windows XP.
Chris A.

Mark,
Since you have CS2 on the laptop, did you uninstall A7 previously? Or did you let the A8 installer uninstall for you? I am seeing previous versions of either A7 or CS2 products on most of the systems reporting this issue.

Jeff

have a laptop and home pc. both got acro 8

home pc fine, laptop got the problem!

only difference is CS2 on the laptop!! mmmmmmmmmmm!

I have acrobat 8 on a dell latitude d810 which has been fine for a month until today - the only software added today was the MS Malicious Software update!

Thanks...

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I have a Dell Laptop running XP and have Acrobat 8 with a number of licenses installed as part of a network installation of Acrobat 8 Pro, and I seem to be getting messages that the Organizer database is damaged, however I do not seem to be seeing Actobat 8.0 Pro close automatically.

Hi I am using this software on an old dell machine, install looked good, worked fine for a few days, and then the suddent quits, usually within 20 seconds of opening. Is there any resolution of this issue? It looks like it has been open for some time.

Thanks,

ZF

Flo, thanks so much for checking this out providing the good feedback. This will help a lot. Cheers, Jeff

Hi Jeff,
No such luck with this idea. BUT, We id find that the issue is indeed related to activation. [One of my engineers narrowed it down] So we tried a clean install on a newly reformatted hard drive and so far no issues. [I suspect one of my people had something on their machine they shouldn't have as in bootleg software] Can't prove it yet but will keep you posted. 5 days running fine so far.

I've not heard back from anyone, but I have some steps I would like users with this problem to try and then report back.

1. Backup the trusted storage file, located here; C:\Documents and Settings\All Users\Application Data\FLEXnet\adobe_00080000_tsf.data.

2. Then delete the corrupted trusted storage file.

3. Launch and attempt to Activate Acrobat again.

Please let me know if this works. Information one way or another will be very helpful. Again, thank you to everyone who has posted constructively to this thread.

Jeff

p.s. if this does not work you may replace the file you backed-up to its original location.