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_Woo_Jin_Lee_
Participant
November 19, 2006
Question

Actobat 8.0 Pro Closes Automatically

  • November 19, 2006
  • 282 replies
  • 44725 views
I've just installed Actobat 8.0 Pro on my laptop and desktop. It works fine on my laptop but once I open it, it closes automatically in about 10 secondes. Tried uninstalling it and installing in again but nothing's soveled that problem. Please help me with this issue.

My desktop has:
Intel Pentium D 820
1G Memory
Nvidia quadro FX 540

WJ
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    282 replies

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    J
    janericster
    Participating Frequently
    January 23, 2007
    Well whatever the cause is, I sure hope it can officially be nailed down. I literally cringe now every time I launch Acrobat just waiting for it to "pop" and disappear. But as I stated, it has now been about 6 weeks since my new image on the hard drive and everything is OK.

    I told Jeff Moran that I do recall on my original configuration that the system had Adobe CS and Acrobat 6 Pro originally, then upgraded to Acrobat 7 Pro...then upgraded to Adobe CS2...then upgraded to Acrobat 8 Pro...with Adobe Video Collection installed somewhere in the middle. So the machine definitely had a lot of upgraded and changed files. He just sent an email to me saying that he is still trying to track down the problem and it appears that for a few customers, a complete uninstall of Adobe CS apps and Acrobat, then a reinstall cured their problem.

    I don't recall if anyone has had this disappearing act issue with just Acrobat installed (and no Adobe CS apps).

    He still thinks it is a problem with the activation.

    Eric
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    _John_Bowler_
    Participant
    January 29, 2007
    For what its worth, I had this problem suddenly appear after
    uninstalling and reinstalling because of my other issue (Acrobat
    window opens uninvited).

    The only oddity during reinstallation was that while the initial two
    serials were required during installation, the program skipped
    validation and then just shut down just after starting - I couldnt get
    to the validation menu in time to see if it was even available except
    once when it appeared (fleetingly) to be dimmed and unavailable.

    Having seen this thread I took the nuclear option -

    1. uninstalled Acrobat
    2. deleted all temporary files
    3. deleted Documents and Settings for me and all users all subfolders
    pertaining to Adobe under Application Data and Local Settings
    4. deleted all adobe directories under C:\Program Files\Common Files
    5. did a registry serarch using "Registrar Lite" for all keys
    containing Adobe and deleted all 10,000,000 or so of them

    Reinstalled Acrobat et voila - success. The two serials as usual and
    then activation after installation which proceeded correctly. Acrobat
    no longer shuts down just after opening.

    I dont know if 1-5 are all needed but if anyones desperate it worked
    for me!!
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    _Ian_Mellors_
    Participating Frequently
    January 23, 2007
    There appears to be a common thread here, maybe I'm wrong;

    Dell PCs
    Non standard language settings?

    Maybe I'm wrong, but this might be why it's difficult to replicate by Adobe. Certainly seems to suggest it's OS RELATED (I'm not saying it's not an Acrobat fault) as Eric's re-installation seems to have cured the problem (so far)

    Sorry not to offer any solution, just opinions.
    J
    janericster
    Participating Frequently
    January 23, 2007
    NOT A SOLUTION, BUT AN UPDATE:

    I know that Jeff Moran from Adobe had been investigating this issue with several customers in mid-December (including myself), so I assume he either gave up (if nobody was able to pin down a common denominator) or he is still working on it.

    Shortly after I posted the problem, my PC's partition went bad (probably a bad virus) and I had to fdisk and reformat my drives and reinstalled Windows XP with all my applications (including Acrobat 8 Pro). So far...about 6 weeks later, I have not seen the problem resurface (knock on wood).

    I'm fairly certain that I have since updated all of the security patches from Microsoft and applied all of the CS2 patches from Adobe, so this is still a mystery.

    If my Acrobat starts doing the "10 second quit" again, I will certainly post here and post any updates and/or changes to my system that had been applied immediately prior. I'm also going to try and do a system restore point before each and every change -- just in case.

    Eric
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    _Koos_Manna_
    Participant
    January 22, 2007
    Well, more than 2 months later and STILL no solution!! Not even a "sorry for the problem" apology from adobe. New buyers beware!!!
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    _Dennis_Irmscher_
    Participant
    January 22, 2007
    Hi All,

    I just updated our two machines last Friday to Acrobat 8 Pro and now have this problem on one of them. Both are Dell Dimension 9150 with 3 GHz PD processors, 2 GB RAM and GeForce 7300 LE graphics cards. The software configuration is also the same, Windows XP SP2 with all updates, McAfee VirusScan 10 and a lot of other software. Only Photoshop CS2 is missing on the machine, that is still working. On the other one, A8 closes after about 10 seconds.

    I already tried everything mentioned in this thread now, but nothing helped.

    Is there any bug fix or workaround from Adobe for this issue yet?

    Dennis

    PS: Sorry for my bad English... :-(
    A
    Anonymous
    January 20, 2007
    actaully trying to reinstall 7.0and see what happens there. I hate wasting so much time on this. Bought Nitro for under 100 as a backup but nearly the functionality. I would love a solution.
    A
    Anonymous
    January 20, 2007
    well now the lap top is affected also DAMN! I am uninstalling all of it and going to nitro.
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    _Jeff_MacMillan_
    Participating Frequently
    January 20, 2007
    Chris

    The issue is not yet resolved. We have tried using a different serial number, which seems (so far) not to have a problem, but we have definately established an issue with the Adobe Licensing module. If there were to be a problem that your business can npot deal with, I would wait on your upgrade.

    JM
    A
    Anonymous
    January 20, 2007
    My issue was to get the functionality of 8 which incidentally works FINE on my toshiba laptop. Go figure. I'll work on the affected desktops this weekend. This is all extra effort though that should not be necessary after so long an issue being reported. Sorry for ranting very tired and our productivity is seriously hampered here.
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    _Brooke_Diz_
    Participant
    January 20, 2007
    Hi Flora,

    What finally worked for me was updating to 7.0.9 (selecting - again! - all 4 of the updates I had already done). Acrobat did this one at a time, and I had to reboot after each one. Once I was done with all that, I did Steps 2, 3 and 4 from

    http://www.adobe.com/support/techdocs/332791.html

    When I opened a pdf file after all that, a large verification screen popped up and when I told it to go ahead and verify, it did, and all has been well ever since.

    I wish I could bill someone for my time.
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