Actobat 8.0 Pro Closes Automatically

Hello All,

Thanks to everyone on this post for their ideas. I re-enabled the acrotray.exe in my startup files (using msconfig) and started the service as admin. The problem went away for now.

Like many recent posts, I also suspect the problem is related to the flexnet/macrovision software that I disabled in my services startup.

It's odd - when I googled those services to figure out what they were before disabling them, it showed them as related to Macrovision and some-type of copyright software. I had no idea they were related to the Adobe product.

Adobe---come on guys...you are above copyright/spyware plays like this. If nothing else, you could at least post this problem to your support website so that when people search for "Adobe 8 suddenly closes, quits, etc" - a user would at least have an idea to re-enable all the startup programs and services they disabled, since doing a repair/reinstall often times doesn't turn these back on.

Help your users out. Without google, I wouldn't have found this forum and been able to fix the problem.

Sincerely,

Jeremy
...owner of a LEGIT copy of Acrobat 8 and feeling a bit pissy about Adobe's lame/hidden copyright scheme.

*********SIMPLE FIX*************

Adobe Tech Support helped me with this one. After checking folder and disk permissions (and finding everything ok) we renamed the FLEXNET folder (\Documents and Settings\All Users\Application Data\FLEXnet) to "old_FLEXNET". After doing this, the issue of Acrobat closing spontaneously after 10 seconds resolved.

Prior to this I had unistalled, restarted, reinstalled, etc. all without success.

BTW. This same issue exists on the Mac. Although I can't test it, perhaps this fix will work on that platform too.

Good luck.

Could it be at all related that acrobat pro for me crashes before the splash screen all of a sudden? I have cs3 master collection and it's all been working fine for some time. I tried to open a pdf yesterday and I got a nondescript error message that acrobat had encountered an error and needed to close. There was a dump file created but it didn't tell me anything useful. Should I try to reinstall just acrobat? Will that screw up the rest of suite? Like others, I'm afraid to just uninstall it. Flexnet service is not disabled, but when I go to the program folder and try to run acrotray I get a different error after about 30 seconds about memory at a certain location not being able to be read. I think I've been able to shut off acrotray.exe in the past without ill effects, though.

Also, disabling everything stops AOL software from working

I was having the same problem, after I followed the instructions here http://www.internetfixes.com/readers_questions/IF01720.htm ( to disable some programs). My computer was slow, so I was looking for solutions.

After coming here, and reading the following post

"Kelly Favello - 9:35am Feb 11, 08 PST (#246 of 259)"
I went back and enabled everything.

It now works like a charm.

If you disable anything, you may want to see which one affects Adobe and enable it, or just enable everything at startup.

Please someone fix this?

Have you found a fix for Acrobat 8.0 closing in 10 sec.?

Me again! I tried the suggestion in #190 above and copied the FLEXnet file. When I tried to delete, I received a message saying it was in use by another program. When I tried to shut down, I was advised that Acrobat Traylcon was still open as well as "sprtcmd??.exe". I know I have received the Traylcon message before. What's going on? I have XP Sp2; all the memory etc., and my Acrobat 8 Professional is registered. Help, anyone?

My problem is that Acrobat professional freezes---almost every time I try to use it. I have 8.1.2 (and that's when the trouble started) on XP professional. I tried the solution in #255, but I don't even have FLEXnet and Acrotray under the msconfig services tab. I'm reluctant to uninstall, install. Any other suggestions?

I had the same problem with Adobe shutting down a few seconds after it opened.

What fixed this for me was to simply register my Adobe product. It is working fine now.

Note: I did make sure that Flexnet and Acrotray.exe were checked. (They were indeed already checked)