Actobat 8.0 Pro Closes Automatically

RUN "msconfig" and select the "services" tab. Make sure that FLEXnet Licensing Service is selected. It is the ONLY change I made and the self-closing problem resolved.

I have the exact same problem on my brand new PC running Vista.

The first thing that happens when I boot up my PC is that I receive a message "Acrotray has stopped working". I was hoping the upgrade from 8.1.1 to 8.1.2 would fix this, but it has not.

So... do you or anybody else have any solutions to check out?

OK... when I start Adobe Acrobat 8.1, it always crashes after few seconds, no matter what I do, but Adobe Reader works like a charm, without any problems and crashes so far.
I read that Reader doesn't use FLEXnet so I guess that the reason for Acrobat's crashes is somehow connected to it's licensing.

It was a typo, I meant Adobe Acrobat 8.1 not Adobe Reader 8.1.

Sorry

I also have problem with Adobe Reader 8.1. It regular crashes after few seconds.
I tried to delete all flexnet and reader folders in c:\program files\adobe c:\program files\common files and c:\documents and settings . I also ran two different registry cleaners and reinstalled Reader twice, but there's still no improvement, while Adobe Reader works fine.

However, I checked the services.msc and I think there is a problem with licensing service. I can't start Adobe LM service, as well as FLEXnet Licensing Service. In both cases, I receive error "Error 2: The system cannot find the file specified.". But I checked the files and they are in their locations. Activation is greyed out as well in Adobe Reader help menu.

Does anybody have any ideas, what else should I do?

Thank you very much.
Regards

TO: cybrrider - 6:47am Dec 20, 07 PST (#243 of 246)
Had same problem as you described + when mousing over History panel, same thing happened, however i found a fix, at least for me.

Find on the internet and download libmysqld.dll. You can download it from: http://www.dlldll.com/libmysqld.dll_download.html. Backup your old file by renaming it e.g old_libmysqld.dll. Then copy downloaded file to following directory: C:\Program Files\Adobe\Acrobat 8.0\Acrobat

Worked fine after that, you could try it too, but make sure you back up the previous file so you can restore it if the new dll has some problems. Hope this helps

Hello-
I recently encountered the same problem of Adobe shutting down after a few seconds. After reading this discussion, I have came to following conclusion:

We had a problem with our new laptop, and disabled all the services, which included the acrotray.exe, before Acrobat was activated. I enabled it (using msconfig), went to the acrobat folder, and right clicked, and "run as administrator" (using Vista). When I opened acrobat, I was given the opportunity to activate the product. After activation, no other problems occured.

My guess is that the acrotray.exe is linked to the activation of the software, and by disabling it, did not allow me to activate the product, and that is why it was shutting down.

Look Matth3w (msg #207), I don't give a damn if you think I'm full of CRAP. I don't even use windows these days I use Linux so go and figure out for yourself.

And yes, I was using this Acrobat CRAP for testing, open your eyes dude... I was not testing how to READ pdf's I was testing the capabilities of the Adobe Acrobat Full (not only the reader).

FOUND A FIX to Acrobat closing automatically...
(at least, it's a fix for me)

I have Vista Ultimate 64-bit, and was running Acrobat Pro 8.0 for a few weeks with no problems. Then, it started closing automatically after approx 10 seconds. Prior to this I had disabled the service "FLEXnet Licensing Service" since it was in charge of FNPLicensingService in the process list. It bothers me that an activation service runs in the background all the time. Does it REALLY have to? No, okay?
Anyways, I disabled it and this issue occurs. Now I re-enable the service and start it, and Voila! Acrobat stays open.

If this is the fix for everyone and Adobe couldn't suggest this fix, then I'm "surprised" (being really polite, since this is a public forum).
I hope this works for everyone.
-Mike

jeff:

I've been checking the forums for a solution to my problem, but don't see
it. We have Acrobat 8.1 Pro on Win XPsp2. It works for most users, but
there are two for whom it is problematic, i.e., it launches and I can work
with a PDF, but when I close the PDF, I get the ...

Adobe Acrobat 8.1 has encountered a problem and needs to close. We are
sorry for the inconvenience.

Error signature--------------------------------------------------------
AppName: acrobat.exe AppVer: 8.1.0.137 ModName: libmysqld.dll
ModVer: 0.0.0.0 Offset: 00111bec
---------------------------------------------------------------------
On the computer are two accounts, one for "admin" and another for a person
with "admin" type.

The problem does not happen on the "admin" account, but rather on the other
person account. It doesn't matter which computer we use. The other twist
is that it is just the accounts for two people in particular, and not the
other 15 people. It does the same thing for Acrobat 8.0.

Any ideas?