Actobat 8.0 Pro Closes Automatically

I've been checking the forums for a solution to my problem, but don't see
it. We have Acrobat 8.1 Pro on Win XPsp2. It works for most users, but
there are two for whom it is problematic, i.e., it launches and I can work
with a PDF, but when I close the PDF, I get the ...

Adobe Acrobat 8.1 has encountered a problem and needs to close. We are
sorry for the inconvenience.

Error signature--------------------------------------------------------
AppName: acrobat.exe AppVer: 8.1.0.137 ModName: libmysqld.dll
ModVer: 0.0.0.0 Offset: 00111bec
---------------------------------------------------------------------
On the computer are two accounts, one for "admin" and another for a person
with "admin" type.

The problem does not happen on the "admin" account, but rather on the other
person account. It doesn't matter which computer we use. The other twist
is that it is just the accounts for two people in particular, and not the
other 15 people. It does the same thing for Acrobat 8.0.

Any ideas?

I have workstation with following configuration:

- Intel s5000XVNSATA Workstation Motherboard
- 2 x Intel Xeon E5320
- 8Gb RAM
- 2 x HDD in RAID0

Under Vista x64 all works fine except CS3 Design Premium. Here are symptoms:

- After system starts I receive message "Acrotray.exe is stopped working..."
- Any application (Photoshop, InDesign, Illustrator, Flash) hangs on loading. They exist in Task Manager but not load. No activation screen.
- Acrobat loads but hungs after 3 seconds.

All updates installed. On other workstations with different configuration all works fine.

Anybody has ideas?

UPD: On XP x64 - same problem.

It is correct that the source of the problem is with the activation scheme.

I have a legitimate Acrobat 8 and I am having essentially the same problem as other people have posted here, although my Acrobat simply locks up after 10-20 seconds rather than close. I also see "Can't open and lock time zone table" in the log, but I don't think that has anything to do with the problem. What does seem to have an effect is what ZoneAlarm allows or disallows.

Unfortunately it's not a simple solution -- sometimes I block the Adobe programs and sometimes I let them through, and in both cases the activation crud occasionally has fits. What is consistent is that when I change ZoneAlarm's behavior, the lockups go away. It could be that I have a corrupted activation file (or whatever it is that is supposed to be the solution), but I'm leery of the fix because it requires re-activation, which is already a brutal road I have had to go down several times, phoning Adobe Support and begging them to please allow me to use the software I paid for.

Now what I don't understand is that I paid, and I already verified that I paid by going through entering my serial number and letting the software phone home and "activate." And now I am rewarded by having to verify over and over again that I am not a criminal, and when the activation software decides to flake out I get to have my software fail on me, costing me hours upon hours of lost productivity.

Thanks for rewarding a long-time customer with punishment, Adobe. This activation business is a huge negative strike, and I'll be quick to advise against installing Adobe products in the future.

> the problem is the macrovision crap that adobe is now using. my kaspersky internet security is blocking the registry changes and flags them as dangerous so after 10 seconds i lose my acrobat reader 8 too.

Reader doesn't use the FLEXnet licensing service.

the problem is the macrovision crap that adobe is now using. my kaspersky internet security is blocking the registry changes and flags them as dangerous so after 10 seconds i lose my acrobat reader 8 too.

this is the problem: Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

adobe are using this as a validation method but they are also using it to report to the net which is the worrying part. if you try to delete it it will just replace the folders and file. i would advise all to not use acrobat and find another reader that does not snoop into your system files and report this information back to somewhere!

In my opinion, the entire CS3 suite Applications are completely rubbish. I had problems with Adobe Photoshop CS3 Trial version which I have given up; Now I have the problems with Adobe Acrobat Professional 8.10.0 which required me to run Photoshop CS3 first before I can use Adobe Acrobat Professional.

The only way, it looks is to completely wipe the Hard Disk and re-install selectively all the programs that are used regularly.

CS3 is a complete Write-Off!!

>wish to have ur wisdom on this. Big tnx.

My wisdom? Sure.

Don't admit up to be a software thief on the company that owns the software's site.

I maybe buying a legit one soon. is there a big difference in features between ver. 7.0 and ver. 8.0? is the difference worth dying for? if the difference is so slight, but the diffence in bucks is high i'd rather have the older version.

second, does older versions have problems too? like version 8.0?

wish to have ur wisdom on this. Big tnx.

Sorry for laughing with all your problems. I just can't help seeing you helpless. Bad for Adobe Acrobat Corp. for doing nothing. They should have another Department, After Sales and Refund Department. Right? Afterall, the money spent was the sweat of hardwork.

I am one person who wants to buy a legit version but found it too high so i need to save money and buy later. i am tempted to use cracks for there are a lot available in the streets for free! i've got a lot of files to convert into "read only" formats.

At the moment, i have second thoughts. I am vulnerable into experiencing what you've gone through. gonna wait and see before doing the "daredevil stunt" of purchasing Adobe Acrobat.

Afterall! No guts! No Glory!

Gwargz of the Philippines

Nothing changed, I'm quite angry to Adobe. I've sent a mail to them and tried both two of the activation methods. None of them worked. I'm using Windows Vista Home Premium on HP Pavilion dv9000 series Notebook with 2GB ram. Acrobat sucks...