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theking2
Inspiring
September 13, 2018
Question

Adobe Acrobat Pro - Cannot Send by Outlook

  • September 13, 2018
  • 1 reply
  • 4338 views

Hi

Attempts to send using Adobe Acrobat don't work. I have Outlook as default mail programm and it works in all application but for Adobe Acrobat Pro.

I get this error

What should I do to have Acrobat just send a PDF as attachment?

This topic has been closed for replies.

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
September 13, 2018

Hi theking2,

As per the issue description mentioned above, you are facing issue when trying to send pdf using outlook, is that correct?

Please try following troubleshooting steps:

1- Reboot the machine once if you haven't already and check if that helps.

2- Check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again.

3- If issue still persists, try repairing Acrobat using "Repair installation" option under Help menu, reboot the machine after repair and check.

You may also refer to the following forum threads discussing the similar issue:

https://forums.adobe.com/thread/2368246

email button doesn't work

Let us know if you need any help.

Shivam

T
theking2Author
Inspiring
September 15, 2018

Thanks Shivam!

That was refreshingly unhelpful

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
September 17, 2018

Hi theking2,

Could you confirm the dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Also, please confirm if you have tried the troubleshooting steps suggested above?

-Shivam

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