Skip to main content
S
SH-AKQA
Participant
July 30, 2023
Answered

Adobe Acrobat Pro - Sign does not work

  • July 30, 2023
  • 1 reply
  • 12110 views

There is a button called "Sign document by typing or drawing a signature" on Adobe Acrobat Pro.  Clicking on this usually lets you add your signature and your initials.  This was working fine for me until I changed my laptop and moved to Windows 11.  Clicking on this button now does absolutely nothing. 

 

I have tried a number of things already: 

 

- Signing in and Signing out on Adobe Acrobat Pro

- Uninstalling and reinstalling (including running the cleaner) Adobe Acrobat Pro

- Adding my details in Edit - Preferences - Identity

- Trying the signature with Using Modern Interface checked and un-checked

- Creating an identity within Digital ID & Trusted Certificates

- Deleting the three "Acrobat" folders in the Windows user's appdata folder (C:\users\<username>\appdata) and then starting Adobe Acrobat Pro again

- Restarting the laptop

 

I am unsure what's gone wrong so suddenly, and what to do to fix this problem.  Any help would be appreciated. 

 

Thanks

Suresh 

    Correct answer DaveDoublee

    I have solved this for myself.

    For me, it was an issue with the digital signature token USB driver or client (I use SafeNet Authentication Client and Tools).

    I reinstalled both and the issue was fixed. Make sure you follow your digital signature provider's steps for installing these.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    July 30, 2023

    Hi @SH-AKQA 

     

    We appreciate that you have shared all the troubleshooting steps performed.

    We assume that you are using Fill & Sign tool here. Every time you click on the Fill & Sign tool, it doesn't let you add your signature or initials. 

    Or are you referring to a specific PDF file that requires a signature but does not let you sign the file?

    Is it a Fill & Sign signature or a Certificate signature?

     

    If you have transferred the Acrobat from one computer to another rather than doing a fresh install, there's likely a chance that some of the tools stopped working.

    In that case, please do a complete cleanup using the cleaner tool. 

    Run this cleaner tool to remove the existing installer and application’s file traces:

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

    Download the Acrobat installer from here:

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

     

    Let us know if it still doesn't work.

     

    Thanks,

    Akanchha

    S
    SH-AKQAAuthor
    Participant
    July 30, 2023

    Thanks for your response. 
    I can confirm it's the Fill and Sign tool.  Any PDF at all that I previously could sign using it, I can't do anything now because clicking it doesn't do anything. 
    I will try what you have suggested shortly, but as I did reinstall Adobe Acrobat Pro a couple of times including running the cleaner, (and was a fresh install with the only thing being I signed in using the same login), I'm not sure if this will work.  Thanks again, will report back. 

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices