Adobe Acrobat Reader DC Unresponsive

Forum|Forum|6 years ago
November 21, 2019
2 replies
473 views

Despite uninstalling and re-installing Adobe Acrobat Reade DC numerous times it remains "Not Responding"

Please help

Bug

This topic has been closed for replies.

Amal.

Community Manager

Hi there

We are sorry for the trouble. As described above the Acrobat Reader DC is freezing

Would you mind sharing more information for a better understanding:

Is it freezing on a particular action or function or just freezing randomly?
Is this a behavior with a particular PDF file or with all the PDF file?
What is the version of the Adobe Acrobat Reader DC and the OS of the machine? To check the version of the application please use the help link here (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)

Please try the troubleshooting steps provided in the help articles below:

- https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html For Windows

- https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html For Mac

Let us know how it goes

Regards

Amal

A

Anonymous

Moving to the Acrobat forum from Community Help

A

Anonymous

Hi Ged.

I downloaded and installed the fixes but the problem persists.

When I launch Acrobat Reader or open a PDF document with Acrobat, it becomes unresponsive and nothing can be done with document or application.

Microsoft technician was logged onto my latop for 1 hour 45 minutes yesterday afternoon and could not resolve the issue. They have now logged a Level 2 support call but will only phone me back on Wednesday 27th November 2019.

Please advise where else I can investigate to see where the problem stems from.

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