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ANNOUNCEMENT
Bug fixes Acrobat DC Feb 2021 Optional Update W...
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Unable to print by PDF page size – latest updat...
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Adobe Acrobat and Reader DC - February 2021 Upd...
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Acrobat compatibility with macOS Big Sur (versi...
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Avoid Phishing: 3 easy ways to identify Adobe S...
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Adobe Enables e-Learning for Schools Impacted b...
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AnandSri Adobe Employee , Feb 16, 2021
Bug fixes Acrobat DC Feb 2021 Optional Update Windows and Mac

Acrobat DC Feb 2021 Optional Update Windows and Mac _ Bug fixes

 

A follow-up update to Acrobat and Reader DC Feb 2021 release for Windows & Mac 21.001.20138 Optional update, Feb 15, 2021, is available which addresses some important bug fixes that have been reported in the Feb 09, 2021 release.

 

This release is a hotfix patch for Acrobat and Reader DC that addresses some important bug fixes and is applicable for Acrobat and Reader DC Continuous track.

 

Adobe recommends installing and updating Acrobat and Reader DC for Windows and Mac to the latest version 21.001.20138, as quickly as possible.


Install the updates from the help menu> select check for updates. Reboot the machine after installing the updates.

 

For detailed information about the latest update, please refer to the Release notes.

 

Bug/Issues fixed:

 

Viewer

  • An error comes up on opening PDFs in Reader when trying to open from OneDrive’s Personal Vault Folder

Sandbox

  • Unable to save PDF file to Citrix ShareFile drive
  • Unable to save digitally signed PDF to Box drive when “Enable Protected Mode at startup (Preview)” is enabled

Browser

  • Error “PDF browser plugin is missing, reinstall the application” shown on opening PDF in browser
  • Hang on connecting to Global Protect tool with error “PDF browser plugin is missing, reinstall the application” shown in the background

Printing

  •  “Choose Paper Source by PDF page size” checkbox is not working while Protected Mode is enabled

Search

  • Acrobat is not able to load the associated index with a PDF file

Installer

  • Getting Error 1722 while installing 32-bit Reader or on applying latest Reader patch

Fill & Sign

  • Reader: Nothing happens on clicking “Save a copy” button after adding a signature through Fill and Sign on a Reader extended document

Editing

  • Cell content from Excel app is getting copied as an image to the Edit app
Tariq Dar Adobe Employee , Feb 11, 2021
Unable to print by PDF page size – latest update – Fix

Unable to print by PDF page size after updating Acrobat DC or Acrobat Reader DC to the latest version

On Windows only

 

Important Update:
                           We no longer need to use the below-mentioned workaround. This issue has been fixed with the optional update released on Feb 15, 2021: 20.001.20138 Reference URL 

Note: If you already have used the below-mentioned workaround, please update your app to the latest version and enable the Protected Mode. It is highly recommended. 

 

 

 

                              ******************Below mentioned workaround is no longer required***************

While printing a PDF from Acrobat DC or Acrobat Reader DC, even though the Choose paper source by PDF page size option is selected in the Print dialog box, the document gets printed with the default page size.

 

Workaround:

Note: This is a temporary workaround. Adobe is working to fix the issue. We recommend enabling the Protected Mode after you have printed your documents for the security advantages it provides by sandboxing application processes.

 

  1. Disable the Protected Mode in Acrobat DC or Acrobat Reader DC
  2. In Acrobat DC or Acrobat Reader DC, go to Edit > Preferences.
  3. From the Categories on the left, select Security (Enhanced).
     

    Protected Mode.PNG

     

     

  4. Uncheck the option Enable Protected Mode at Startup, and then click OK.
  5. Quit Acrobat DC or Acrobat Reader DC.
  6. Relaunch Acrobat DC or Acrobat Reader DC. The Choose paper source by PDF page size option in the Print dialog should work as expected.

    You may also Read this Help document: https://helpx.adobe.com/acrobat/kb/unable-to-print-using-choose-paper-source-by-pdf-size.html 

 

Tariq Dar Adobe Employee , Feb 09, 2021
Adobe Acrobat and Reader DC - February 2021 Update Release - What's New

February Release:

With the latest release of Acrobat and Reader DC, we have some Amazing New Features available which enables you to do more.

See what is new with this release: New features and changes in February 2021 release of Acrobat and Reader DC


Adobe recommends installing updates of the Acrobat DC and Reader DC for Windows & Mac 21.001.20135(planned update), as soon as possible, as it addresses some important bug fixes.

Acrobat DC with Adobe Document Cloud services is the complete PDF solution for working with your most important documents across desktop, web, and mobile devices. Update your Acrobat desktop app and mobile app, or sign in to Acrobat Web to experience the new features and improvements.

Install Updates:

  • Install updates from the Help menu of Acrobat/Reader DC, select Check for Updates.
  • Reboot the machine once, after updating the Adobe Acrobat/Reader DC.


For detailed information and to download the latest patch manually, please refer to the Release notes.

 

This update will bring the following improvements or new features to your application: 

  • Modernized edit and crop PDF experience.
  • Acrobat Chrome extension enhancements.
  • Create a blank page PDF from the File menu.
  • Navigate form fields using the Tab key in authoring mode.
  • Auto-undock of the heads-up display (HUD) as per the window size.
  • Enhanced crash dialog on Windows.
  • Flash Player preference removed from Acrobat.
  • Share archived agreements.
  • Acrobat Reader DC 64-bit for Windows.
  • Other enhancements and bug fixes.

For the known issues with Adobe Acrobat and Reader DC, please read this document: https://helpx.adobe.com/acrobat/kb/known-issues-acrobat-dc-reader.html

For Acrobat Pro 2020 Classis: Please check the release notes for the Feb release 20.001.30020 (Planned update)

For Acrobat Pro 2017 Classis: Please check the release notes for the Feb release 17.011.30190 (Planned update)


Give this post a "Thumbs Up" if you like the information. Thanks

AnandSri Adobe Employee , Dec 03, 2020
Acrobat compatibility with macOS Big Sur (version 11)

 

Acrobat DC, Acrobat 2020, Acrobat 2017, & Acrobat Reader DC are compatible with macOS Big Sur

(version 11). To know more about the compatibility, click here.

 

NoteWith the Big Sur 11.0.1 update, the drivers of a few printers have become incompatible. As a result, printers may stop working, and printing from any application may cause an unexpected error. We recommend users to download and install the latest printer driver from the printer manufacturer’s websites to resolve this problem.

 

We are working to ensure that our apps are natively compatible with Apple Silicon devices, but do not have a release date yet. Apple Silicon devices ships with Rosetta 2, an emulator that enables ARM Macs to run Intel-based apps. Acrobat and Acrobat Reader will work on Rosetta 2 until they are available natively.

 

Acrobat can be downloaded on macOS Big Sur through the direct download link  & from the Creative Cloud Desktop app.

 

 

Current known issues specific to macOS Big Sur: 

  • Accessibility
    Read Out Loud voice is not correct if used after disabling voice-over.
  • Annotations
    The Add Stamp drop-down appears distorted.

 

  • Fill & Sign
    The hover state on buttons on the Sign button in Fill & Sign app works in a reversed manner.
    The signature or initial becomes invisible or shows continuous flicker when you place it on a PDF.
  • Viewer - UI
    The keyboard navigation to navigate in tabs in the ADM dialog is not working using arrow keys.
    Multiple lines appear in the rendering window when Acrobat is maximized from the Taskbar.
    [Classic 2017] Acrobat/Acrobat Reader renders bad on changing the app theme.

 

For detailed information, see this article.

 

To discover more, go straight to: Apple Silicon/Mac Big Sur: Unable to install Acrobat using Creative Cloud DesktopSystem Requirements | Adobe Acrobat Pro DC, Adobe Acrobat Standard DC.

 

Did you find it helpful? If yes, share your experience with us: Join the conversation here. We are listening!

AnandSri Adobe Employee , Apr 08, 2020
Avoid Phishing: 3 easy ways to identify Adobe Staff

We have received several reports where some individuals in the community are posing as Adobe Employees. These individuals are falsely representing who they are to gain your trust, and possibly access to your computer or personal information by offering to help troubleshoot issues.

 

Here are 3 easy ways you can identify Adobe Staff:

➊ All Adobe Staff have a RED ADOBE BADGE below their profile picture and an Adobe logo after their username. This staff badge is visible on Adobe Staff profile pages, original posts, and reply threads. 

 

➋ Genuine Adobe emails are always __________@adobe.com

 

➌ Adobe Staff will never ask you to share your passwords or sensitive information in the Adobe Community. Adobe employees will always direct you to communicate through an official Adobe channel to set up support sessions.

 

Report abuse or suspicious behavior to phishing@adobe.com

 

 

Phishing Infographic_Easy ways to identify Adobe Staff.jpg

 

dave_m_k Adobe Employee , Mar 12, 2020
Adobe Enables e-Learning for Schools Impacted by COVID-19

UPDATE (March 19)

 

Thanks for your patience. We've been busy processing your requests.

We've started notifying schools who are eligible and have been provisioned successfully. We're hoping to complete the current set of requests soon.

We'll update this post soon. However, we also received many requests, where the information provided was duplicate, incomplete, or incorrect; it's taking us a bit longer to go through such requests.

 

We really appreciate your patience, please bear with us as we work through all the requests.

-----------------------------------------

With rising health concerns, many schools are moving to online learning. We’re giving our global K-12 and higher ed institutional customers the ability to request “at-home” access for students & faculty. Learn more: https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/

Adobe Employee , Feb 16, 2021
Bug fixes Acrobat DC Feb 2021 Optional Update Windows and Mac

Acrobat DC Feb 2021 Optional Update Windows and Mac _ Bug fixes

 

A follow-up update to Acrobat and Reader DC Feb 2021 release for Windows & Mac 21.001.20138 Optional update, Feb 15, 2021, is available which addresses some important bug fixes that have been reported in the Feb 09, 2021 release.

 

This release is a hotfix patch for Acrobat and Reader DC that addresses some important bug fixes and is applicable for Acrobat and Reader DC Continuous track.

 

Adobe recommends installing and updating Acrobat and Reader DC for Windows and Mac to the latest version 21.001.20138, as quickly as possible.


Install the updates from the help menu> select check for updates. Reboot the machine after installing the updates.

 

For detailed information about the latest update, please refer to the Release notes.

 

Bug/Issues fixed:

 

Viewer

  • An error comes up on opening PDFs in Reader when trying to open from OneDrive’s Personal Vault Folder

Sandbox

  • Unable to save PDF file to Citrix ShareFile drive
  • Unable to save digitally signed PDF to Box drive when “Enable Protected Mode at startup (Preview)” is enabled

Browser

  • Error “PDF browser plugin is missing, reinstall the application” shown on opening PDF in browser
  • Hang on connecting to Global Protect tool with error “PDF browser plugin is missing, reinstall the application” shown in the background

Printing

  •  “Choose Paper Source by PDF page size” checkbox is not working while Protected Mode is enabled

Search

  • Acrobat is not able to load the associated index with a PDF file

Installer

  • Getting Error 1722 while installing 32-bit Reader or on applying latest Reader patch

Fill & Sign

  • Reader: Nothing happens on clicking “Save a copy” button after adding a signature through Fill and Sign on a Reader extended document

Editing

  • Cell content from Excel app is getting copied as an image to the Edit app
Adobe Employee , Feb 11, 2021
Unable to print by PDF page size – latest update – Fix

Unable to print by PDF page size after updating Acrobat DC or Acrobat Reader DC to the latest version

On Windows only

 

Important Update:
                           We no longer need to use the below-mentioned workaround. This issue has been fixed with the optional update released on Feb 15, 2021: 20.001.20138 Reference URL 

Note: If you already have used the below-mentioned workaround, please update your app to the latest version and enable the Protected Mode. It is highly recommended. 

 

 

 

                              ******************Below mentioned workaround is no longer required***************

While printing a PDF from Acrobat DC or Acrobat Reader DC, even though the Choose paper source by PDF page size option is selected in the Print dialog box, the document gets printed with the default page size.

 

Workaround:

Note: This is a temporary workaround. Adobe is working to fix the issue. We recommend enabling the Protected Mode after you have printed your documents for the security advantages it provides by sandboxing application processes.

 

  1. Disable the Protected Mode in Acrobat DC or Acrobat Reader DC
  2. In Acrobat DC or Acrobat Reader DC, go to Edit > Preferences.
  3. From the Categories on the left, select Security (Enhanced).
     

    Protected Mode.PNG

     

     

  4. Uncheck the option Enable Protected Mode at Startup, and then click OK.
  5. Quit Acrobat DC or Acrobat Reader DC.
  6. Relaunch Acrobat DC or Acrobat Reader DC. The Choose paper source by PDF page size option in the Print dialog should work as expected.

    You may also Read this Help document: https://helpx.adobe.com/acrobat/kb/unable-to-print-using-choose-paper-source-by-pdf-size.html 

 

Adobe Employee , Feb 09, 2021
Adobe Acrobat and Reader DC - February 2021 Update Release - What's New

February Release:

With the latest release of Acrobat and Reader DC, we have some Amazing New Features available which enables you to do more.

See what is new with this release: New features and changes in February 2021 release of Acrobat and Reader DC


Adobe recommends installing updates of the Acrobat DC and Reader DC for Windows & Mac 21.001.20135(planned update), as soon as possible, as it addresses some important bug fixes.

Acrobat DC with Adobe Document Cloud services is the complete PDF solution for working with your most important documents across desktop, web, and mobile devices. Update your Acrobat desktop app and mobile app, or sign in to Acrobat Web to experience the new features and improvements.

Install Updates:

  • Install updates from the Help menu of Acrobat/Reader DC, select Check for Updates.
  • Reboot the machine once, after updating the Adobe Acrobat/Reader DC.


For detailed information and to download the latest patch manually, please refer to the Release notes.

 

This update will bring the following improvements or new features to your application: 

  • Modernized edit and crop PDF experience.
  • Acrobat Chrome extension enhancements.
  • Create a blank page PDF from the File menu.
  • Navigate form fields using the Tab key in authoring mode.
  • Auto-undock of the heads-up display (HUD) as per the window size.
  • Enhanced crash dialog on Windows.
  • Flash Player preference removed from Acrobat.
  • Share archived agreements.
  • Acrobat Reader DC 64-bit for Windows.
  • Other enhancements and bug fixes.

For the known issues with Adobe Acrobat and Reader DC, please read this document: https://helpx.adobe.com/acrobat/kb/known-issues-acrobat-dc-reader.html

For Acrobat Pro 2020 Classis: Please check the release notes for the Feb release 20.001.30020 (Planned update)

For Acrobat Pro 2017 Classis: Please check the release notes for the Feb release 17.011.30190 (Planned update)


Give this post a "Thumbs Up" if you like the information. Thanks

Adobe Employee , Dec 03, 2020
Acrobat compatibility with macOS Big Sur (version 11)

 

Acrobat DC, Acrobat 2020, Acrobat 2017, & Acrobat Reader DC are compatible with macOS Big Sur

(version 11). To know more about the compatibility, click here.

 

NoteWith the Big Sur 11.0.1 update, the drivers of a few printers have become incompatible. As a result, printers may stop working, and printing from any application may cause an unexpected error. We recommend users to download and install the latest printer driver from the printer manufacturer’s websites to resolve this problem.

 

We are working to ensure that our apps are natively compatible with Apple Silicon devices, but do not have a release date yet. Apple Silicon devices ships with Rosetta 2, an emulator that enables ARM Macs to run Intel-based apps. Acrobat and Acrobat Reader will work on Rosetta 2 until they are available natively.

 

Acrobat can be downloaded on macOS Big Sur through the direct download link  & from the Creative Cloud Desktop app.

 

 

Current known issues specific to macOS Big Sur: 

  • Accessibility
    Read Out Loud voice is not correct if used after disabling voice-over.
  • Annotations
    The Add Stamp drop-down appears distorted.

 

  • Fill & Sign
    The hover state on buttons on the Sign button in Fill & Sign app works in a reversed manner.
    The signature or initial becomes invisible or shows continuous flicker when you place it on a PDF.
  • Viewer - UI
    The keyboard navigation to navigate in tabs in the ADM dialog is not working using arrow keys.
    Multiple lines appear in the rendering window when Acrobat is maximized from the Taskbar.
    [Classic 2017] Acrobat/Acrobat Reader renders bad on changing the app theme.

 

For detailed information, see this article.

 

To discover more, go straight to: Apple Silicon/Mac Big Sur: Unable to install Acrobat using Creative Cloud DesktopSystem Requirements | Adobe Acrobat Pro DC, Adobe Acrobat Standard DC.

 

Did you find it helpful? If yes, share your experience with us: Join the conversation here. We are listening!

Adobe Employee , Apr 08, 2020
Avoid Phishing: 3 easy ways to identify Adobe Staff

We have received several reports where some individuals in the community are posing as Adobe Employees. These individuals are falsely representing who they are to gain your trust, and possibly access to your computer or personal information by offering to help troubleshoot issues.

 

Here are 3 easy ways you can identify Adobe Staff:

➊ All Adobe Staff have a RED ADOBE BADGE below their profile picture and an Adobe logo after their username. This staff badge is visible on Adobe Staff profile pages, original posts, and reply threads. 

 

➋ Genuine Adobe emails are always __________@adobe.com

 

➌ Adobe Staff will never ask you to share your passwords or sensitive information in the Adobe Community. Adobe employees will always direct you to communicate through an official Adobe channel to set up support sessions.

 

Report abuse or suspicious behavior to phishing@adobe.com

 

 

Phishing Infographic_Easy ways to identify Adobe Staff.jpg

 

Adobe Employee , Mar 12, 2020
Adobe Enables e-Learning for Schools Impacted by COVID-19

UPDATE (March 19)

 

Thanks for your patience. We've been busy processing your requests.

We've started notifying schools who are eligible and have been provisioned successfully. We're hoping to complete the current set of requests soon.

We'll update this post soon. However, we also received many requests, where the information provided was duplicate, incomplete, or incorrect; it's taking us a bit longer to go through such requests.

 

We really appreciate your patience, please bear with us as we work through all the requests.

-----------------------------------------

With rising health concerns, many schools are moving to online learning. We’re giving our global K-12 and higher ed institutional customers the ability to request “at-home” access for students & faculty. Learn more: https://theblog.adobe.com/adobe-enables-distance-learning-globally-schools-impacted-covid-19/

Related communities
18,248 conversations
1,440 conversations
6,147 conversations
12,583 conversations