Adobe DC Pro crashes

Forum|Forum|5 years ago
May 14, 2020
3 replies
3551 views

Hi All,

I have the DC subscription. Worked well until 2 days ago. All of the sudden it sign out and crashed. Reinstalled and deleted all the adobe related folders did not help. I am runnig windows 10 pro 64 bit.

Thanks in advance.

This topic has been closed for replies.

Correct answer SeiWo

Use the AcroCleaner Version 4 for DC and later on Windows to cleanup failed or partial uninstalls of DC products.
https://labs.adobe.com/downloads/acrobatcleaner.html
http://labsdownload.adobe.com/pub/labs/acrobat_ittools/AdobeAcroCleaner_DC2015.zip

R

ravinderg62643219

Adobe Employee

Hi,

Apologies for the trouble you had using Acrobat DC.

Could you please tell more about the issue. What error you are getting on launching Acrobat again.

T

Tariq Ahmad

Community Manager

Hi Noel_Sebastian,

Sorry for the exprience.
Do you have happen to have dual monitor setup?
Would you try the following suggestions and let us know if that help in your case?

Quit Acrobat application if it's already running.
In Start > Search, type RegEdit and press Enter. The Registry Editor is displayed.
Browse to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\(version)\FeatureLockdown\bMergeMenuBar.
For example, the path for Acrobat DC is HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\FeatureLockdown\bMergeMenuBar.
Set the value of the bMergeMenuBar key to 0 (False):
Key: bMergeMenuBar
Data type: REG_DWORD
Value: 0
Close Registry Editor.