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Nicci5FB0
Participant
May 17, 2024
Question

Adobe Popups in Outlook & AI Messages

  • May 17, 2024
  • 1 reply
  • 1867 views

How do you remove Adobe AI message on top bar and in Outlook? My users don't want to see anything with AI how can we remove? The message below appears everytime my user opens an email with a pdf they do not want to see it.

 

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 17, 2024

    [Edited Response]

     

    Hi @Nicci5FB0 

     

    Hope you are doing well and thanks for reaching out.

     

    Please try to turn off the setting from the Compose window in Outlook as follows  and see if that works for you :

    1. Open Outlook > Click 'New Email'

    2. Go to the Acrobat tab in the toolbar at the top and click on settings

    3. Uncheck 'Promt to open PDF attachments in Adobe Acrobat AI assistant'

     

     

    Let us know how it goes.

     

    ~Amal

      N
      Nicci5FB0Author
      Participant
      May 20, 2024

      If I turn this add-in off will it cause other features not to work properly?

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      August 2, 2024

      Hi there

      Once you turn off the described option, you will not get the Acrobat AI prompts anymore and the rest of the features will continue to work.

      ~Amal

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