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All Tools Pane Disappears/Empty When I Select Edit PDF?

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When I select “Edit PDF” option, the “All Tools” pane disappears.

This issue seems persistent.

I’ve tried looking at the view/show settings.

Running a repair on the installation.

Uninstalling and Reinstalling Adobe Acrobat.

Can someone please help or provide some suggestions?

Thank you,

Anand Sri BhattacharyaCorrect answer

Community Manager

Hello @Old_m8

Thanks for your patience and cooperation on this.

The patch is available with the fix 26.001.21691, Planned update, Jun 25, 2026. Please install the latest build of Acrobat from Menu (Win) | Acrobat (Mac) > Help > Check for updates. Restart the machine after installing the updates, and check the performance of the app.

Let us know if you experience any issues after installing the latest build

Regards,

Anand Sri.

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Andrewv

Participant

I don’t understand why this needs to be done to fix this issue when it should simply be included and fix the issue immediately and all users have to do is update their Acrobat to latest with the fix in place to avoid all this nonsense in the first place?

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dave365x

Participant

Has your team rolled back the feature that caused the bug? I've seen a response on this thread indicating that this would be automatic and done today. I don’t want to have my team tweak the registry for every user at our business. Please advise.

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L

Liz31690795asql

Participant

I turned off the new adobe interface until Adobe gets the problem fixed….

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ShaneDGL

Participant

Confirming “Disable new Acrobat” resolves this issue. The old Tool Menu appears normally.

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SheltonR.

Participant

We are currently seeing this same issue across the company. I have had over 15 tickets opened with our helpdesk for this issue within the last week alone.

We did find a workaround. In Adobe Acrobat, click the Menu button in the top-right corner, then select Disable New Adobe. Once that is selected, the toolbar should reappear.

Please note that disabling the new Adobe experience will bring the toolbar back, but users will lose access to the drawing function.

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ACFang

Participant

We are seeing this issue happen across all of our fleet, Windows 11 & Mac OS 14/15/26… Anyone have a workaround that can be pushed out via MDMs that would fix this issue?

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SheltonR.

Participant

Our helpdesk did find a workaround. In Adobe Acrobat, click the Menu button in the top-right corner, then select Disable New Adobe. Once that is selected, the toolbar should reappear.

Please note that disabling the new Adobe experience will bring the toolbar back, but users will lose access to the drawing function.

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AJaqua

Participant

I don’t have access to Admin settings on my work computer and there is no one in I.T. that can help this week. What else can I do?

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SheltonR.

Participant

Our helpdesk was able to find a workaround. In Adobe Acrobat, click the Menu button in the top-right corner, then select Disable New Adobe. Once that is selected, the toolbar should reappear.

Please note that disabling the new Adobe experience will bring the toolbar back, but users will lose access to the drawing function.

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RockyB

Participant

I have the same issue when trying to use Organize Pages. The registry hack worked for me.

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gene.hoffmangene_5242

Participant

I have the same problem. It started two days ago. I reinstalled the app but the problem persisted. I’m using the workaround but I don’t like it be because the “new” experience was better until this failure made the “new” experience worthless. I agree that a hotfix is preferable. My employer is paying good money for Adobe Acrobat Pro DC. Users ought not have to monkey around with the registry. Do your Job Adobe.

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NK_1418

Participant

I have multiple users experiencing this issue as well. It would be difficult to do the REG key for multiple devices.

How long until this update is pushed out as our helpdesk is flooded with this complaint.

TIA

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Amal Jaiswal

Community Manager

Hi there

Hope you are doing well and sorry for the trouble. We have reported this issue to our engineering team and logged a ticket, the team is actively working on this. The fix will be available in the future updates also we will keep this thread posted as soon as we get more information from the team.

Thanks for your understanding.
~Amal

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morgan_8809

Participant

Is there any update?

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Vertigo315

Participant

Does no one test this before it goes live?

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jemal_0693

Participant

I fear they were attempting to vacate the office for Juneteenth holiday and decided “this one time testing should be omitted”! The audacity of them! 👀👣

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Digital+Ethic

Participant

I’ve had about 4 total users report this very issue and our recommendation has been to disable new experiences. Having them use the classic Acrobat layout hasn’t been too much of a hassle for users. Still hopeful this gets resolved in a hot fix as suggested.

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leo.r

Community Expert

The “new Acrobat” has, unfortunately, been a problematic option from the start that is universally rejected by the users. You can add your voice to this thread:

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47082691-ditch-the-2023-user-interface-in-acrobat

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