Participant

Answered

All Tools Pane Disappears/Empty When I Select Edit PDF?

Forum|Forum|3 months ago
June 17, 2026
207 replies
30516 views

When I select “Edit PDF” option, the “All Tools” pane disappears.

This issue seems persistent.

I’ve tried looking at the view/show settings.

Running a repair on the installation.

Uninstalling and Reinstalling Adobe Acrobat.

Can someone please help or provide some suggestions?

Thank you,

Correct answer Anand Sri Bhattacharya

Hello @Old_m8

Thanks for your patience and cooperation on this.

The patch is available with the fix 26.001.21691, Planned update, Jun 25, 2026. Please install the latest build of Acrobat from Menu (Win) | Acrobat (Mac) > Help > Check for updates. Restart the machine after installing the updates, and check the performance of the app.

Let us know if you experience any issues after installing the latest build

Regards,

Anand Sri.

Show previous replies

david_1113

Participant

Added the DWORD value and rebooted. This change worked. Adobe Acrobat is now loading the menus on the left. Though I do have to agree with several other users, this should not be the answer. Recommending several basic computer users go edit their registry and make changes when they likely don’t understand what they are doing can be potentially dangerous. A hotfix would be appreciated.

deeerrean

Participant

@TechDude This worked for me! It also made my acrobat look like the rest of my teams, so i appreciate the suggestion!

TechDude

Participant

Workaround I found is to disable nrw acrobat. It will revert back to previous version where you can use the tools. If you don't have admin privilege this should fix the issue until the issue is resolved.

fergal_9631

Participant

This worked. Thank you very much!

joedalton

Participant

Yeah, this should be patched rather than registry bodgery. The registry fix mentioned here doesn’t work anyway. Can we get a patch ETA for this problem please?

Anand Sri Bhattacharya

Community Manager

Hello @joedalton

I hope you are well, and sorry for the trouble. Could you please share more details? What happens when you try the registry settings? Do you get any error message? Can you share a screenshot and a quick video recording of the steps and the workflow?

Have you tried disabling the new Acrobat UI? If neither of the workarounds is working for you, then can you please share the screen recording, and the following details, along with the logs:

Acrobat version installed
Operating system name and version
Registry key copy - right click on key and export, rename as txt format and upload here. For Windows OS only
And a short video of the issue.
Log collector tool: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html

As many of the users have confirmed that the issue has been fixed with the workarounds. However, if the steps are not working, then we will share the details with the product team for further investigation.

Thanks for your cooperation, and we will be waiting for the requested information.

Regards,

Anand Sri.

joedalton

Participant

Hi Anand,

We would have 265 users using Adobe Acrobat Pro currently, so it’s not really feasible to push this registry edit to all of these users just for a workaround. Not all users are affected yet but it is increasing as time passes and as more users use the app.
The registry key was added on my own machine as I have the problem too, then afterwards I restarted but the issue persisted.
Disabling the “New Acrobat” option has worked and is allowing users to sign documents again but this is only a workaround, so that’s why I’m wondering when a patch would be published to fix this issue for the “New Acrobat” or if there was any lead time on that?

Thanks,

Joe

SirOdawg

Participant

Is there a patch for this issue yet?

bouchalGmail

Participant

In my company, there are a lot’s of user impacted! and they do not have the admin rights to change the Registry key!!

JMitchell49

Participant

Hello, this hasn’t work for me and I did update the programme. Any suggestions as I really need to edit the documents. TIA

Anand Sri Bhattacharya

Community Manager

Hello @JMitchell49

I hope you are well.

Please try the following suggestions, and let us know if this fixes the issue for you.

For Mac, disable the Acrobat new UI from the Acrobat menu > Disable the new Acrobat.

For Windows:

Please note: Create a backup of the registry settings before making any changes. To create a backup, check this article: https://support.microsoft.com/en-us/topic/how-to-back-up-and-restore-the-registry-in-windows-855140ad-e318-2a13-2829-d428a2ab0692

Go to the registry location: "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"
Right-click on the right blank space > select New > DWORD 32-bit value.
Rename it to: bGenCoverPagesLabelStrings
Right click on the new value > Click Modify > add the value as ‘1’ (numeric one)
Restart the Acrobat and the machine and check the performance.

If the issue still continues,

Could you provide more details as follows:

Acrobat version installed
Operating system name and version
Registry key copy - right click on key and export, rename as txt format and upload here. For Windows OS only
And a short video of the issue.

Regards,

Anand Sri.

arnoldarnoldson

Participant

This issue is flooding our helpdesk at the moment. Even the registry hack isn’t working for our users.

T

Tariq Ahmad Dar

Community Manager

Hi @arnoldarnoldson,

Sorry for the troubled experience, and thanks for reaching out.
The registry fix is already verified and tested. Since that is not working for you. Could you provide more details as follows:

Acrobat version installed
Operating system name and version
Registry key copy - right click on key and export, rename as txt format and upload here.
And a short video of the issue.

Thank your for your patience.

~Tariq