Participant

Answered

All Tools Pane Disappears/Empty When I Select Edit PDF?

Forum|Forum|1 day ago
June 17, 2026
61 replies
6704 views

When I select “Edit PDF” option, the “All Tools” pane disappears.

This issue seems persistent.

I’ve tried looking at the view/show settings.

Running a repair on the installation.

Uninstalling and Reinstalling Adobe Acrobat.

Can someone please help or provide some suggestions?

Thank you,

Correct answer Anand Sri Bhattacharya

Hi All!

Thanks for your patience and cooperation on this.

Please try the following suggestions, and let us know if this fixes the issue for you.

Please note: Create a backup of the registry settings before making any changes. To create a backup, check this article: https://support.microsoft.com/en-us/topic/how-to-back-up-and-restore-the-registry-in-windows-855140ad-e318-2a13-2829-d428a2ab0692

Go to the registry location: "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown"
Right-click on the right blank space > select New > DWORD 32-bit value.
Rename it to: bGenCoverPagesLabelStrings
Right click on the new value > Click Modify > add the value as ‘1’ (numeric one)
Restart the Acrobat and the machine and check the performance.

Let us know if you experience any issues.

Regards,

Anand Sri.

Show previous replies

jj_00

Participant

We are having the same issue as well. I hope this gets fixed quickly.

chaitali_0179

How will we know when the update is finished and ready? Also, if anyone needs, the web-versions works for these options.

DSHAME125

Participant

Hi All, Current work around that my teams has been using is to go into Menu>Disable New Acrobat>restart the program. You will be able to edit and everything but it will look like the old version of acrobat so you might need to re-orient yourself.

L

Lawrence219279676nrk

Participant

This seems to be working for us too.

JohnFunk

Participant

Same; this is working for us as well.

avilaaa

Participant

We are having the same issue as well. Started yesterday. Updating and reinstalling did not fix it and disabling New Acrobat did not work either.

CityCRLuedtke

Participant

Do we have an ETA on the fix for the update?

Anand Sri Bhattacharya

Community Manager

Hello @CityCRLuedtke and @stylish_hands2950

I hope you are doing well, and we’re sorry for the trouble.

The product team is working on a fix, and once it is validated internally, it will be available with a public build soon. I have also requested few information on email which you have used to login to the community platform. Please check the email, and share the relevant information via email only.

Thanks for your patience and cooperation on this.

Regards,

Anand Sri.

user92064

Participant

We are also experience this exact same issue on anyone that has updated to the latest Adobe version, is there an ETA on that public build? Switching back and forth to old Adobe is not a great solution for us.

stylish_hands2950

Participant

My organization is having the same problem. It started yesterday while we were still on 2026.001.21662 64-bit. Upgrading to 2026.001.21667 did not fix it. Running Windows 11 Pro 10.0.26100. Disabling New Acrobat is working and users have all the tools.

M

Matthew24862572anrl

Participant

Same issue here

Anand Sri Bhattacharya

Community Manager

Hello @Matthew24862572anrl

I hope you are doing well. I have requested some additional details with steps via email. Can you please check the email that you have used to log in to the community platform, and share the information via email?

Thanks for your cooperation on this.

Regards,

Anand Sri.

oppo12

Participant

Hi all,

Same issue here. It worked well a day before and suddenly everything turned empty on that panel and it seriously affects my work. I work on a work laptop so I have no permission to modify this app. I have to ask our IT for help while I keep trying to fix this issue.

At first, I asked our IT let me repair the software, it failed.

And then our IT re-installed Adobe, I logged in to my Acrobat acct. It worked once and then failed again.

Then a progress bar of “Updating key features” appeared but it stuck in the progress bar of upgrading key features for an hour. I kept the software running for whole night and this morning it still hasn’t finished “Updating key features”.

Nothing has been fixed and I am not the only one facing this issue. We really need this solved ASAP. Our company has been paying huge amount of subscription fee but we can’t even use this service properly. Please fix this otherwise our productivity will be affected.

Thanks

Anand Sri Bhattacharya

Community Manager

Hello @oppo12

I hope you are doing well, and sorry for the trouble. The product team has identified the root cause, as well as a fix. And it is being tested internally and getting validated.

We’ll share an update as soon as we hear anything new on this.

Thanks for your patience and cooperation on this.

Regards,

Anand Sri.

Morphius143

Participant

This is starting to hit our computers. We are having to “Disable New Acrobat” to be able to use any tools.

Morphius143

Participant

2026.001.21677 | 64bit

Anand Sri Bhattacharya

Community Manager

Hello!

@EdgarTeoh @Joseph2189 @NR_PDF @Old_m8

I hope you are well, and we are sorry for the trouble you had. We’ve reported this to the engineering team, and they are working on identifying the root cause and a possible solution.

We need your assistance with the following details for the investigation. Please confirm these to help move the investigation forward.

The version installed is: 26.001.21677, Planned update, Jun 17, 2026
OS version: the version number and the details

Thanks for your cooperation on this.

Regards,

Anand Sri.

E

EdgarTeoh

Participating Frequently

Edition   Windows 11 Pro
Version   25H2
Installed on   ‎12/‎24/‎2024
OS build   26200.8655
Experience   Windows Feature Experience Pack 1000.26100.315.0

Anand Sri Bhattacharya

Community Manager

@EdgarTeoh Thank you for sharing the details.

~Anand Sri.

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