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_Chris_Holm_
Participant
July 25, 2001
Question

ANNOUNCEMENT: New Doc Box Plugin Available

  • July 25, 2001
  • 368 replies
  • 30659 views
Intertrust has released an updated version of its Doc Box plugin for Adobe Acrobat 5.0 and Acrobat Reader 5.0.

Users that require the Intertrust digital rights management system in order to open secure pdf files are encouraged to download the new plugin. This new plugin also fixes problems for people who had system or debugger conflicts with the Doc Box plugin.

http://pdf.intertrust.com/support/

NOTE: This update is not supported on Windows 95. If you are using Windows 95 and are having issues with DocBox.api, simply remove any and all instances of this plugin. You can find the plugin by doing a search for "docbox.api" on your system.

Chris Holm

Product Support Manager, Acrobat
      This topic has been closed for replies.

      368 replies

      Show previous replies
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      _Becky_Stanton_
      Participant
      November 11, 2001
      So, how do you delete all instances of DocBox? I am not computer savvy so please include all steps. I have Windows '95 on a dinosaur of a computer. I had Acrobat 4.0, but Acrobat could never find the handles to open the window??? Whatever, this is frustrating.
      _
      _Tom_Geschwender_
      Participating Frequently
      November 11, 2001
      Have you ever considered removing the docbox.api file BEFORE putting it on the CD? I doubt if any of your users are going to need it unless you are plannng on securing your documents with InterTrust software.
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      _Matt_McDonough_
      Participant
      November 9, 2001
      Is there a way to download a WORKING package of Acrobat Reader 5, without jumping through all the docbox.api hoops that have plagued this product since early this year?

      Hasn't Adobe released a patched version that works?

      We distribute reader along with our PDFs to end users, and asking them to perform these cyber-gymnastics to read our documentation isn't going to fly. Our only other option is to revert to 4.0 reader...

      Any info? Please? HELP! =)

      Matt
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      _DesmondBrown_
      Participant
      November 9, 2001
      Sorry folks

      I went back through the thread not just the last few that come up at the first and found that I had to completely delete all instances of docbox.api.

      All is now running fine without docbox. I thought I had to install the latest version, but now I see that for Windows 95 docbox.api must not be present at all.

      Thanks again

      Desmond
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      _W_T_Allen_
      Participating Frequently
      November 9, 2001
      Delete all instances of docbox.api
      _
      _DesmondBrown_
      Participant
      November 9, 2001
      I downloaded Acrobat Reader 5.0. When I tried to start it I got the message:

      ACRORD32 caused an invalid page fault in
      module DOCBOX.API

      I then downloaded the new docbox.api as descibed above, deleted all instances of it and installed the new docbox.api.

      However I am still having the same problems and cannot open Reader 5.0.

      What should I do now? I am getting a bit desperate!

      Thanks in anticipation

      Desmond Brown
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      _Tom_Geschwender_
      Participating Frequently
      November 9, 2001
      Mihn,

      The file can not be used any more. It is FUBAR (Fouled Up Beyond All Recognition). Try to find another copy, or contact the originator for a new copy.
      S
      Seanb_us
      Inspiring
      November 9, 2001
      Did you delete the docbox.api as described above?
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      _Eeling_Chan_
      Participant
      November 9, 2001
      I loaded the docbox.api described above and this is what I got,
      EAX=8157eaa0 CS=0137 EIP=37023915 EFLFS=00010202
      EBX=0000000a SS=013f ESP=009ee26c EBP=009ef00c
      ECX=028c8010 DS=013f ESI=019b6390 FS=29a7
      EDX=00000000 ES=013f EDI=00000000 GS=0000
      Bytes at CS:eIP:
      8b 42 08 89 85 c8 f2 ff 8b 4d fc 03 8d c8 f2
      Stack dump:
      0000001 370511d0 01020102 01020102 01020102 01020102 01020102 01020102 01020102 00100102 00100010 00200010 00480020 0048048 00480048 00480048,
      thank you.
      _
      _Vu_Quoc_Minh_
      Participant
      November 9, 2001
      I have the PDF file but can not open. The message box wrote "There was are error opening this document. There was a problem reading this document (107)". Please tell me how to recovery my file or this file can not be used more.
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