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lwslaugh
lwslaugh
Participant
June 16, 2020
Answered

annoying "Collect secure e-signatures fast" screen

I frequently get a splash screen on Acrobat DC with a heading of "Collect secure e-signatures fast".  How can I disable that screen so I never see it again?

    Simon29557669ircrCorrect answer
    Participant
    April 24, 2023

    I found this fix on another post and it worked for me: https://community.adobe.com/t5/acrobat-discussions/adobe-e-sign-popup/m-p/11211627

    View reply

    23 replies

    Stinger309
    Stinger309
    Participating Frequently
    April 26, 2024

    4 years later.. same thing happens again. 

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      Hcampbe7
      Hcampbe7
      Participant
      May 13, 2024

      The most annoying pop up ever

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      Amal.
      Amal.
      Legend
      May 13, 2024

      Hi there

       

      Please go to Preferences (Ctrl,Cmd+K) > General > Under Messages from Adobe, Uncheck 'Show me messages when i launch Adobe Acrobat' > Click OK and reboot the application and check

       

      Regards

      Amal

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      Grant29242283ivkc
      Participant
      April 10, 2023

      Why hasn't this been fixed yet??!!!

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      Simon29557669ircrCorrect answer
      Participant
      April 24, 2023

      I found this fix on another post and it worked for me: https://community.adobe.com/t5/acrobat-discussions/adobe-e-sign-popup/m-p/11211627

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        Mattjbr2
        Participant
        July 27, 2022

        2 years later and this shiz is still here.

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          igordugonjic
          Known Participant
          November 28, 2021

          Not only it's annoying it also stop my acrobat for a 20 seconds until it, I guess, check something on the computer or internet. I have to wait every time I open ANY PDF, does Adobe realise how annoying is that? In a professional piece of commercial software...

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            Amal.
            Amal.
            Legend
            November 29, 2021

            Hi there

             

            Hope you are doing well and sorry to hear that.

             

            Please try the steps shared above and see if that works for you.

             

            Also please share the version of the OS and the application you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for Updates and reboot the computer.

             

            Also, a small video recording of the issue would be very helpful.

             

            Regrds

            Amal

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            AbobeVIPUser
            Participant
            March 4, 2022

            I'm going to kick this thread...  because I also have this issue and this:

             

            is annoying as #%$@.

            This occurs on a clean install under Windows 11 21H2.  Acrobat DC version:

             

             

            How do your customers turn off this annoying nag without editing their registry? 

             

            I manage over 100 desktops using this platform and I am NOT going to be forced to do regedits to remove crap some clown in Adobe Marketing thought was a "great idea".

             

            If you don't have a UI fix, then please push this up the stack to product development and advise their response.

             

            Thank you

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              Sagor hossan
              Participant
              June 29, 2020

              Ok

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              Amal.
              Amal.
              Legend
              June 16, 2020

              Hi lwslaugh

               

              We are sorry for the trouble. As described you are getting the pop up for collecting e-signatures while opening the PDF and wants to disable it

               

              Is this a behavior with a particular PDF file or with all the PDFs that you open? Please try to open a different PDF file and check.

               

              What is the workflow/steps you are doing to open the file? Are you opening it in a web browser or Adobe Acrobat/Reader DC?

               

              What is the version of the Adobe Acrobat/Reader DC you are using? To check the version go to Help > About Adobe Acrobat/Reader DC
              Make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates.

               

              Also, please share the screenshot of the issue for a better understanding.

               

              You may also try to reset the preferences to default and see if that works for you. For more information about how to reset the prefrences, please refer to the help article How to reset Acrobat Preference settings to defaul... - Adobe Support Community - 4792082

               

              Let us know how it goes

               

              Regards

              Amal

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                blainc94836437
                blainc94836437
                Participant
                June 17, 2020

                i have this issue as well..

                 

                happens with every pdf i open

                 

                i open pdfs from explorer window with adobe acrobat pro DC.. latest version (20.009.20067)

                 

                 

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                  Amal.
                  Amal.
                  Legend
                  June 18, 2020

                  Hi there

                   

                  thanks for sharing the screenshot of the issue, you are getting the popup/flash window everytime you open a PDF/Reader.

                  The First Time Experience (FTE) feature displays help content and tips when the application is started.

                  Assuming you are using a Windows machine, to disable FTE, set the registry value :

                  [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown]

                  "bToggleFTE"=dword:00000001

                  Open registry through Run command i.e. type regedit in Run and click ok.

                  1. Navigate to the Registry location: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown.

                  2. Highlight FeatureLockDown.

                  3. In the right window, right click in the Blank space and choose New > DWORD (32 bit) Value.

                  4. Enter the value bToggleFTE

                  5. Highlight the Registry value i.e. bToggleFTE > Right click and choose Modify.

                  6. Enter Value Data as 1 and click Ok.

                  Reboot the computer and launch the Reader.

                   

                  Please keep us posted with the results.

                   

                  Regards,

                  Amal

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