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lyvianl1404184
Participating Frequently
May 14, 2020
Question

Can't edit form and submit button not working after users saved the fillable form in Acrobat Reader

  • May 14, 2020
  • 1 reply
  • 2476 views

I designed a fillable form in Acrobat Pro DC for my users. The users are able to fill out the form and submit it when they first opened it. However, if they fill it out partially, save the form and come back to edit it, the form is not editable anymore. Those blue fillable fileds are not showing and the submit button doesn't work after the form has been saved and reopened. My users are using Acrobat Reader when opening the form. A copy of my form is attached.

Urgently need help. Thanks!!

 

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1 reply

try67
Community Expert
try67Community Expert
Community Expert
May 14, 2020

You need to find out what application(s) they're using to open and fill in the form.

It's most likely caused by using sub-par applications, such as Apple Preview or one of the various browser PDF plugins.

Instruct them to open the file in the free Adobe Reader DC for best results.

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lyvianl1404184Author
Participating Frequently
May 14, 2020

Thanks for your answer, however I don't think that's the issue. I tried filled it out in Acrobat Reader , saved it and opened it back up using Acrbat Reader and I see the same problem.

 

try67
Community Expert
try67Community Expert
Community Expert
May 14, 2020

What version of Reader did you use?

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