Can't install Acrobat DC on my new Macbook Pro

Forum|Forum|6 years ago
March 18, 2019
3 replies
12607 views

I'm trying to install the latest version of Acrobat DC on my new Macbook Pro 2018 running Mojave 10.14.3.

I get the error message 7 And checking the log

ERROR: DW006: Apple Package failed to install successfully.

ERROR: DW003: Third party payload installer Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1

I have tried the list of recommended procedures from Adobe without success.

And I've checked the forums only to find advice several years old that doesn't seem to apply to my setup.

And I've tried the AdobeAcrocleaner tool that said I don't have any old software installed.

Have I missed something obvious? Please Help.

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Correct answer GeorgeDel66

Thank you,

installing from root user account took care of it

Y

yuncod

Participating Frequently

Absolutely nothing. I get this empty screen (below)

It just hangs there.

Y

yuncod

Participating Frequently

Follow up. I think this may be a reason why I can't save.

I got an error and when I tried to re-install, I was told I would have to re-write over the existing installation so I opted not to. But since I was having trouble saving, decided to write over and got this same message (below).

So … no luck. Can't install the direct download and cannot install via Creative Cloud.

FYI — I'm on an enterprise account through school but this never happened to me on my previous installs.

Also, I logged out and un-installed all Adobe products from my old laptop before installing on my new MacBook Pro.

Alll system software, etc. is updated so … IDK. Help from Adobe would be nice. It is going to get mission critical for me very soon …

try67

Community Expert

Try this: Go to Edit (or the application menu if you're on a Mac) - Preferences - General and disable "Show online storage when saving files" and "Show online storage when opening files".

Y

yuncod

Participating Frequently

I'm going to try the direct download (thank you for the link) and in the meantime, wanted to share the errors I get.

I sometimes get up to 83% installed but more like 73% and then get a failure notice.

See attached images below

I tried restarting. Checking system software updates, etc. and I also have a new MacBook Pro. Nothing works. So, will try the direct download for now and crossing my fingers.

Frustrating.

Sequence of events here in screenshots.