Cannot convert file type to pdf

Forum|Forum|9 years ago
November 23, 2016
1 reply
13204 views

I recently upgraded to a new pc and to Office 2013 but am still using Acrobat XI Pro that I purchased in April 2015. Since those upgrades when I try to combine office files into a pdf I get an error message that reads "Cannot convert file type to pdf. Please remove this file from the list." I've worked through the process suggested in Solution 4 and do not have any items on the disabled list. I've reinstalled my Acrobat XI Pro. What do I need to do to get this working again?

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Meenakshi Negi

Community Manager

Hi jerrib60830007,

Please let us know the file type that you are trying to convert to PDF.

Are you experiencing this issue with some particular file type?

Could you please confirm the dot version of Acrobat XI Pro and OS you are using.

Also share the screenshot of the error message you get.

Regards,

Meenakshi

jerrib60830007Author

Participating Frequently

The problem occurs whenever I pull any non-pdf file over into Acrobat to try to combine files. I am using Acrobat Pro 11.0.18. I have Windows 7 and Office 2013. It was working fine before I got the new computer and upgraded Office. We've gone through the fix process several times and reinstalled Acrobat completely. It's still not working correctly. Can you please help?

Meenakshi Negi

Community Manager

Hi jerrib60830007,

If your files are saved on shared drive, please save those files to local drive on your system.

Then try to combine files.

Try to combine same format files like two Word files, Excel files etc. and check if you still get error.

Let us know how it goes.

Regards,

Meenakshi

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