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Cannot open files on the network server.

Forum|Forum|12 years ago
October 30, 2013
12 replies
139394 views

Folks:

I have a user running Acrobat X Pro. The program works fine in all respects except one: When he tries to open a PDF that is on the server, he gets an error message:

"There was an error opening this document. This file cannot be found."

He has NO problem opening the same file from within Acrobat. He cannot open it from an Explorer window or directory listing.

In a related problem, if he tries to open a file or folder using the mapped drive letter, he gets an error message:

"Windows can't find 'G:\'. Check the spelling and try again."

So this all points to a problem related to Acrobat not recognizing the computer's drive mapping --- but this problem does not exist on any other workstation on the network (all Win8 virtual machines using Acrobat Pro X). But I cannot figure out what the problem is.

Any help? Please?!?

Thanks!

Micah

This topic has been closed for replies.

Correct answer Israel2886370933vg

I have found a solution for this one. Maybe this will also work for you.

1. I go to the location of the app > right click then properties > go to compatibility tab > change settings for all users > uncheck the run this program as an administrator then apply then ok

2. Open the app > Click file then open > type \\serveraddress\filename > then it will ask you if you trust the location and allow the file to be open> just click allow.

I hope this works for you

Show previous replies

C

c-fqgy

Participant

I'm having this issue as well. Any files I try to open over our network now won't open: "There was an error opening this document. This file cannot be found.", same file opens fine locally. I tried re-starting my system but no change.

Windows 7

Acrobat Pro X

Bit of history: Acrobat was running fine for me but a recent Acrobat/company update coming in at the same time messed up the Acrobat update and it wasn't able to complete. We tried to install the update multiple times but Acrobat wouldn't launch at all. We re-installed Acrobat last week and it seemed fine, but I'm also not sure if I tried to open any files from over the network.

Any suggestions would be great!

Jenna

B

Bill12

Inspiring

But you have indicated (s)he can open the file from within Acrobat itself. This suggests it is not an Acrobat issue, but a file association issue in the OS.

M

MS_DC_1Author

Participating Frequently

The problem exists in Acrobat Pro only. The problem does not happen with Adobe Reader, Microsoft Word, Corel WordPerfect, or any other program.

I could see the issue being something related to network mapping or something, but not file associations.

(By the way, I did try setting and resetting file associations, but it didn't fix the problem. And I tried uninstalling and reinstalling Acrobat, which also did not fix the problem.)

Thanks for the input!

Micah

S

StevenLeeConsulting

Participant

I am having precisely the same issue.

I am running Adobe Acrobat XI Standard on Windows 8 Professional. All updates have been applied to both.

(I have 4 other computers with identical configurations where this problem does not occur.)

In the problem machine (and a 2nd computer with the same issue) I can easily open the file using a UNC path, e.g. \\server\h\filename.pdf in Adobe Acrobat.

Using the drive mapping, net use h: \\server\h, I cannot access the file H:\filename.pdf.

I can't open H: from within Adobe Acrobat either, not just the PDF.

I can open any other file on that drive with any other program.

I can open \\server\h\filename.pdf and the H: drive from Foxit Reader installed on the same computer.

The specific problem is that Adobe Acrobat XI can't open or see a mapped drive by drive letter.

Any ideas?

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