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R
rmm8
Participant
April 27, 2020
Question

Clients see white form fields/not blue, but their preferences are set to standard blue in PDF

  • April 27, 2020
  • 1 reply
  • 3245 views

With the last couple Acrobat updates, in house clients are seeing either white field or fields with partial outines on PDF forms exported from InDesign (CC 2020, also latest version).   If a form DOES open with blue fields, if they type, then remove the type and go to another field that field is now white and you can't get it to indicate blue no matter what.  When I or other design colleagues on subscription open my PDF's everything operates normally.  We are on Adobe Acrobat DC continuous release (enterprise).

 

But colleages are not on subscription, just have Acrobat Pro DC (enterprise).  In Preferences fields ARE set to the normal standard blue.

 

I tried sending some PDF forms exported from several years ago (non InDesign generated), some exported from January 2020, and from today (April 27th) and regardless of age of the PDF they are seeing this issue.

 

I can't install a prior version of Acrobat or save down to an earlier version with Interactive PDF, so I feel stuck.  

 

Any ideas?

 

 

This topic has been closed for replies.

1 reply

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
April 27, 2020

Is the "Show border hover color for fields" checkbox just above the form highlight color selection in Acrobat's preferences checked? 

 

 

R
rmm8Author
Participant
April 27, 2020

One tester does have it checked, one does not, but they both have the same result, like below.  

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity Expert
Community Expert
April 27, 2020

Initially I thought that it was something that InDesign did with the form fields, but then you said, that this also shows up with non InDesign PDF documents. The fact that it works on the subscription version of Acrobat DC, but not on the perpetual license version is weird. This functionality should be identical in all versions of Acrobat (and as far as I remember, I've never seen a problem with the field highlighting not working in e.g. Adobe Reader, or the perpetual license version, or Acrobat Standard). Do you have an IT department that is controlling what a user can do on their computer? It is possible that a restriction deep down in the registry can cause this, but again, I've never seen this happen before. 

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