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Herman Västsäter
Participant
June 15, 2022
Question

Error when signing a PDF document with several signatures. "The document could not be saved.(26)"

  • June 15, 2022
  • 2 replies
  • 3007 views

Hello! I'm getting an error when trying to sign a pdf document with several different signatures. I'm quite pressured for time so I'm trying to resolve this as quickly as possible, due to my thesis exam relying on it...

 

These are the messages I get after signing (the last) signature on the document.

Followed by



Does anyone have a solution for this?

Thank you.

    This topic has been closed for replies.

    2 replies

    A
    Adobe Employee
    absethi17096557
    Adobe Employee
    June 16, 2022

    Hi,

    Apologies for the inconvenience.

    Can you please help with the following details

    1. A version of Acrobat/Reader you are facing the issue on in Mac?
    2. Mac OS version on which you are facing the issue?
    3. What kind of Digital Id are you using (Self Signed / Windows-based / Card Based)?
    4. Has the issue started happening after any recent update?

     

    Can you please try signing in Mac after Diasbaling CryptoComply via going to Preferences -> Security -> Uncheck "Use Safe Logic CryptoComply"

     

    Thanks

    H
    Herman VästsäterAuthor
    Participant
    June 15, 2022

    I solved it by switching from my MacBook to my PC with Microsoft, the problem still remains on my Mac however..

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