Participant

Answered

Extract Quick Tool Button Not Working

Forum|Forum|3 years ago
June 21, 2022
22 replies
7156 views

Hello,

We have Adobe Acrobat DC, and the Extract Quick Tool Button has suddenly stopped working. I can add or delete it, but nothing happens when I click the button to extract pages. The Insert button works. Anyone else experiencing this issue? Any recommended solutions?

Thanks!

Jeff

General troubleshooting

This topic has been closed for replies.

Correct answer Amal.

Yes I can see that. I was adding my comment so they are aware that this is still an issue. Last I can see in this thread was that there would be a fix in July. Here it is July and I am just seeing this issue happen to me, apparently this has not been fixed yet. I have the current version of Adobe Acrobat DC, no updates available

Hi there,

Hope you are doing well and sorry to keep you waiting.

Please try updating the application to the new version 22.1.20169 now available and see if that works for you. Please go to Help > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know how it goes.

Regards

Amal

C

CindyShields

Participating Frequently

Adobe Acrobat DC on my Mac is updated to 22.1.20169 but the problem with the Extract quick tool button still exists. When clicked, it generates an "open file" dialog box -- where the only thing that can be done is to open a file on my computer (!!)

Amal.

Legend

Hi there

We are sorry to hear that. Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and check if that works.

Also, try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

Regards

Amal

M

MrsMMitchell

Participating Frequently

Same issue that just started today 7/11/2022. Our IT people uninstalled and re-installed the software and still doesn't work.

Bernd Alheit

Community Expert

It is a bug of Adobe Acrobat DC.

M

MrsMMitchell

Participating Frequently

Yes I can see that. I was adding my comment so they are aware that this is still an issue. Last I can see in this thread was that there would be a fix in July. Here it is July and I am just seeing this issue happen to me, apparently this has not been fixed yet. I have the current version of Adobe Acrobat DC, no updates available

M

mary5FD4

Participant

it's already a clunky chopped up version of what used to be a seamless software back around 5.0 or so. this glitch may be the beginning of a deprecation. who knows. adobe is not making it smarter or easier to use.

M

mary5FD4

Participant

agree, mine stopped quite recently too.

j. jeffreyh82808373

Participant

Same problem here. July 7th and still no fix. Very frustrating.

andyd13592988

Participating Frequently

Same issue here.

B

BrentCheeks

Participant

Chiming in to add my voice to the list. Alas, as of 7-7-22, it hasn't been patched for a fix. EXTRACT through Organize Pages is like...how many extra clicks?