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conorg13447811
conorg13447811
Participant
March 27, 2016
Answered

Font not available or can't be used in editing

  • March 27, 2016
  • 15 replies
  • 231486 views

Hello everybody

I've reviewed the forums and have also been in touch with Adobe Support on this directly. But no solution as of yet. Would be grateful for any guidance.

I've just purchased Acrobat DC because I wanted to be able to edit PDFs. The file that I am trying edit is using the font:  "Officina Sans ITC Book".

However when I try to edit text in the file, it automatically defaults to a different font (Minion Pro) and a message pops up

"The original font Officina Sans ITC Book is not available or can't be used in editing. Adobe Acrobat DC is using the font Minion Pro in its place."

To resolve this, I purchased the "Officina Sans ITC Book" font package and downloaded it to my computer. It's working fine when I try to use it in Word. However, I still can't use it in Acrobat.

In the Adobe Distiller settings, the font is listed there as "always embed" under the "font settings".

Does anybody have any ideas? My company always use this font, so I need to find a way around this.

Thanks for your help

Conor

    Correct answer alexp94554436

    Find your font on: https://fonts.adobe.com/

     

    Make sure you are logged in.

     

    Toggle "activate all fonts", once you've found the font you need.

     

    Close all of Adobe products.

     

    Make sure you are logged into creative cloud.

     

    Restrart your PDF then finally try to edit your PDF again.

     

    This worked for me! Good luck.

     

    Alex

    15 replies

    Show previous replies
    A
    Anonymous
    January 29, 2020

    Same problem, pitty there is no sulotion found yet.

      SOS Consulting
      SOS Consulting
      Participant
      June 20, 2020

      Having same issue. This needs to be resolved. Adobe Support are you listening?

        E
        eduard5CFD
        Participant
        January 24, 2021

        Hey why Adobe can not resolve this? I need to edit the document in the same font as the original document but I can't. same issue.

          C
          cschroter98
          Participant
          January 5, 2020

          Ever get a fix? I have the same issue. I have a PDF that I have to fill out 3 times (slightly different) every 2 weeks. Most of the info is the same. We just edit dates and times in about 30 different locations. I get, "The origianl font Arial is not available or can't be used in editing. Adobe Acrobat is using the fong Z@R9366.tmp in its place." Then instead of an actual font I have just squares. 

            editbreath
            editbreath
            Known Participant
            January 5, 2020

            Not fix found yet. Frustrating
            --
            Enjoy!

            Jeff

            [moderator deleted phone number]

              editbreath
              editbreath
              Known Participant
              January 2, 2020

              Having same issue. Did a recent Creative Cloud update and although Acrobat wasn't in the update, I now cannot type with Open Sans Condensed on the document that I just typed with that font in Acrobat last week. It's not just this font either. Word types with it fine, Fontbook says the font is fine. Acrobat will actually edit the text of the first line of my old document in Open Sans Condensed until I hit a carriage return then it gives me that same error message that the original font is not available and using Geneva in its place.  Very odd that font won't work. I downloaded a version of the font and re-installed, even changed the name of it, but to no use. Stuck in font prison and can't text my way out. Send help.

                L
                loriimac
                Participant
                September 16, 2019

                I am having the same issue. Our college uses Myriad Pro Regular. I could edit this same document last year before my computer was updated this summer. Now I'm having this issue and I don't see any fix on this so far.

                 

                  T
                  Test Screen Name
                  Legend
                  March 27, 2016

                  P‌DF editing is a desperate last resort and if these are company documents you should always find and edit the original but if that is absolutely impossible ( eg deleted, and backups eaten by termites) I have an idea...are you able to select the text then change it to that font (the same name but that would be the one in your computer - or to some other font and back again?

                    conorg13447811
                    conorg13447811Author
                    Participant
                    March 27, 2016

                    Hello

                     

                    Thanks for your input. Sorry, but I don't follow the suggestion. When I try to edit any text in the document, I am unable to select the "Officina Sans ITC Book" option. It appears at the bottom of the drop down list of fonts, but is grey and "frozen out" - and can not be selected.

                     

                    I'm looking at it again and it seems like the issue is that I have installed "OfficinaSansITCStd Book" installed, whereas the font I needed is "Officina Sans ITC Book".

                     

                    I guess they must be different fonts! Very annoying. Will look into it.

                     

                    Conor

                     

                     

                      T
                      Test Screen Name
                      Legend
                      March 27, 2016

                      Often fonts change over time and the old ones are unobtainable. That's why I suggested CHANGING the font to the new one. It's likely to be very similar.

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