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How Do I STOP Adobe Pop-Ups?

Forum|Forum|2 years ago
July 18, 2023
17 replies
76882 views

I run Adobe Acrobat (as administrator) from my Desktop.

Acrobat displays a list of recent files.

I open one of the files in the list.

When the file opens, I get a pop-up "See new Acrobat features".

I open my Preferences> General> 'Messages from/to Adobe' and uncheck 'Show me messages when I launch Adobe Acrobat'.

I click 'OK'.
This closes the 'Preferences' page.

I close the file I opened earlier.

I close Adobe Acrobat.

Test
****
I run Adobe Acrobat (as administrator) from my Desktop.

Acrobat displays a list of recent files.

I open the file I used above and the pop-up re-appears.

I open my Preferences> General> 'Messages from/to Adobe' and
the 'Show me messages when I launch Adobe Acrobat' is checked (even though I unchecked it as above).

My Questions!
************
WHY is the 'Show me messages when I launch Adobe Acrobat' being re-checked between opening, closing and re-opening the file?

Additionally, my mouse wheel is tempoarily disabled.

General troubleshooting

Correct answer Chris Tettamanti

Found a fix on another thread.

1) Close out all instances of Acrobat

2) Right-click on the icon for Acrobat on your desktop

3) Click on "Properties" (it may be under "show more options")

4) Click on the "Compatibility" tab

5) Uncheck the "Run this program in compatibility mode for: Windows 8" box in "Compatibility mode"

6) Click "ok" at the bottom

7) Go back to a PDF file and click on "Edit > Preferences > General > Uncheck the Show me messages when I launch Adobe Acrobat

😎 Click "ok" at the bottom

That should do it. Done!

C

Casey33560990zk4t

Participant

This is marked as the ‘correct’ answer, but it does not work.

Amal Jaiswal

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

Have you tried unchecking the preference settings for messages form Adobe? If not, please go to Preferences (Ctrl,Cmd+K) > General > Under, messages from Adobe, Uncheck 'Show me messages when I launch Adobe Acrobat' > Click OK and reboot the application and check.

Let us know how it goes.

~Amal

Vee4927

Participant

I have tried exactly this and it does not work. Please tell us if there is another way to stop this from happening. It is incredibly frustrating to have this pop up EVERY SINGLE time I open PDFs.

S

sgrether

Participating Frequently

Dear Adobe Team. I generally like your products and your low-key approach to advertising. But the new feature in Acrobat that lets you do something via WhatsApp is incredibly annoying! You must have been paid handsomely by Meta to display this "new feature" not only every time the program is launched, but even after a certain amount of time has passed. I’m begging you: stop with these paid features. It’s bad enough how much information Meta is already harvesting!

Amal Jaiswal

Community Manager

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.

Have you tried the steps shared in the correct answer marked above? Please give it a try and see if that works.

Let us know how it goes

~Amal

S

sgrether

Participating Frequently

of course. But that's not the point. I really like to hear about exciting new features for a Adobe product. This WhatsApp sh*** is a fat win for Meta not for Adobe. I hope you guys will soon end this relationship. It's not worth the money.

C

Casey33560990zk4t

Participant

This does not work in 2026

F

fire_frog

Participating Frequently

I just received a pop-up that advertised some crap about sharing with Whatsapp. Yes of course, I’ll share my internal NDA-covered work documents on friggin’ Whatsapp.

Seriously Adobe, why, for frigg’s sake, does my company PAY for your crappy software only for you to pelt me with sh!tty advertisement? Why do I have to annoy my IT folks so they can set REGISTRY ENTRIES to disable your “upselling” crap that shouldn’t be there AT ALL in the first place, but AT LEAST disengageable in the options? Adobe’s ARROGANCE is unmatched.

All this garbage is seriously impairing my workflow, and I don’t understand why adobe is still the top dog with PDF readers. Even and especially the PAID pro reader is the worst PDF tool I have ever had to use, and the ONLY reason I use it is because I have to. 🤮🤮🤮

Amal Jaiswal

Community Manager

Hi there

Hope you are doing well and sorry for the trouble you are experiencing.

Have you tried unchecking the preference settings for messages form Adobe? If not, please go to Preferences (Ctrl,Cmd+K) > General > Under, messages from Adobe, Uncheck 'Show me messages when I launch Adobe Acrobat' > Click OK and reboot the application and check.

Let us know if you still experience the trouble and need more help.

~Amal

D

defaultvsmwfle7fwrz

Participant

This method doesn't work for me.

I change the setting so pop-ups won't display, then click "Ok". About 1 second later, it asks me "do I want to set Acrobat as the default App for opening PDF's?". I click "Yes". Acrobat then immediately closes, and restarts. When I check preferences, the show pop-ups is ticked again.

Amal.

Legend

Hi there

Hope you are doing well and sorry for the trouble you had.

What is the version of the Acrobat Application you are using? Go to Help > About Acrobat and make sure its updated to the latest version 25.01.20521. Go to Help > Check for updates and reboot the computer once.

What steps you are taking to stop pop us getting displayed? A small video recording of the same would be very helpful.

Also go Preferences (Ctrl,Cmd+K) > General > Under, messages from Adobe, Uncheck 'Show me messages when I launch Adobe Acrobat' > Click OK and reboot the application and check.

S

sults_tech

Participant

Thanks for sharing!

[P.I removed by Moderator]

C

Chris Tettamanti

Participant

Found a fix on another thread.

1) Close out all instances of Acrobat

2) Right-click on the icon for Acrobat on your desktop

3) Click on "Properties" (it may be under "show more options")

4) Click on the "Compatibility" tab

5) Uncheck the "Run this program in compatibility mode for: Windows 8" box in "Compatibility mode"

6) Click "ok" at the bottom

7) Go back to a PDF file and click on "Edit > Preferences > General > Uncheck the Show me messages when I launch Adobe Acrobat

😎 Click "ok" at the bottom

That should do it. Done!

N

NextageAaron

Participant

Here we are in 2025 and it's still happening.
I also get multiple emails from their sales team / 'customer support' to try out their new features.

I really wish there was a better, more widespread alternative at this point, especially since I only use Acrobat to markup PDFs for reviews.

Tapper

Participating Frequently

Yes, I can confirm the popups persist in the lastest Acrobat Pro versions for both Mac and Win. So annoying.

I've been experimenting with https://pdfexpert.com/ over the past year and it seems like a promising alternative. The only function for me that is lacks is Adobe Sign, which I use for my commercial real estate documents.

M

marty-d

Participant

Every setting that even looks like it could generate a pop up has been disabled or unchecked. I still get non-stop annoying pop ups. I have re-installed it. No different. Stop bugging me with these begging pop ups and let me get to work!

B

Brock325963896aue

Participant

Not the most optimal, but what I use for a workaround is if you always leave one PDF open, you will only get that pop up the first time you open the first pdf. Hope that helps

K

KeithPoole

Participant

Yeah this is some absolute BS.

Every single time I open Adobe now, for the last week or two, I get a pop-up. Usually a second or two into using the app.

I've turned off the 'Show me messages' option, but to no avail. And FYI this is on multiple computers affecting multiple users, both business and individual, so it's not a localised issue.

Absolutely spammy rubbish. 100% just pushed me to using FoxIt instead.

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