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Inspiring
July 18, 2023
Answered

How Do I STOP Adobe Pop-Ups?

  • July 18, 2023
  • 13 replies
  • 74659 views

I run Adobe Acrobat (as administrator) from my Desktop.

Acrobat displays a list of recent files.

I open one of the files in the list.

When the file opens, I get a pop-up "See new Acrobat features".

I open my Preferences> General> 'Messages from/to Adobe' and uncheck 'Show me messages when I launch Adobe Acrobat'.

I click 'OK'.
This closes the 'Preferences' page.

I close the file I opened earlier.

I close Adobe Acrobat.

Test
****
I run Adobe Acrobat (as administrator) from my Desktop.

Acrobat displays a list of recent files.

I open the file I used above and the pop-up re-appears.

I open my Preferences> General> 'Messages from/to Adobe' and
the 'Show me messages when I launch Adobe Acrobat' is checked (even though I unchecked it as above).

My Questions!
************
WHY is the 'Show me messages when I launch Adobe Acrobat' being re-checked between opening, closing and re-opening the file?

Additionally, my mouse wheel is tempoarily disabled.

Correct answer Chris Tettamanti

Found a fix on another thread.  

1) Close out all instances of Acrobat

2) Right-click on the icon for Acrobat on your desktop

3) Click on "Properties" (it may be under "show more options")

4) Click on the "Compatibility" tab

5) Uncheck the "Run this program in compatibility mode for: Windows 8" box in "Compatibility mode"

6) Click "ok" at the bottom

7) Go back to a PDF file and click on "Edit > Preferences > General > Uncheck the Show me messages when I launch Adobe Acrobat

😎 Click "ok" at the bottom

 

That should do it.  Done!

 

13 replies

Tapper
Participating Frequently
February 27, 2024

I need these pop up notifications about using Acrobat features TO STOP. It interrupts my work all the time. See screenshot of one as example. 

Participating Frequently
March 29, 2024

Adobe is all about sharing. They want you to share. 🙄

Inspiring
February 2, 2024

I had issues with blue popups for every sort of acrobat feature getting in the way- signatures, sharing, comments -- slowed me down, so I went back to the 2020 "Classic" Acrobat Pro based on a suggestion from another forum user and I couldn't be happier.

 

I did this only after going through all support steps and sharing technical data with Adobe.

Participant
February 9, 2024

tech support is useless. i still get this problem even after reverting to the previous version. 

Participant
February 22, 2024

Adobe doesn't want to make your life easier. I have gone through all the registry settings that control this and turned off all the popups and I am still getting them. They happen about 3-4 seconds after a PDF is opened, so if I am scrolling or printing a document, it interrupts whatever task I am in the middle of. Do this 10-20 times a day, and it becomes a major PITA.

Meenakshi Negi
Community Manager
Community Manager
July 19, 2023

Hi icanopit,

 

Thank you for reaching out.

 

If you have disabled the option, it should be like that after relaunching the application. As the settings reset, try  reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

Check if that makes any changes.

 

Regarding your other issue, please confirm if this happens only when using Acrobat. 

Check if reinstalling the application helps.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

icanopitAuthor
Inspiring
July 21, 2023

Can't download. Getting a 404 error.