Inspiring

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How Do I STOP Adobe Pop-Ups?

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I run Adobe Acrobat (as administrator) from my Desktop.

Acrobat displays a list of recent files.

I open one of the files in the list.

When the file opens, I get a pop-up "See new Acrobat features".

I open my Preferences> General> 'Messages from/to Adobe' and uncheck 'Show me messages when I launch Adobe Acrobat'.

I click 'OK'.
This closes the 'Preferences' page.

I close the file I opened earlier.

I close Adobe Acrobat.

Test
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I run Adobe Acrobat (as administrator) from my Desktop.

Acrobat displays a list of recent files.

I open the file I used above and the pop-up re-appears.

I open my Preferences> General> 'Messages from/to Adobe' and
the 'Show me messages when I launch Adobe Acrobat' is checked (even though I unchecked it as above).

My Questions!
************
WHY is the 'Show me messages when I launch Adobe Acrobat' being re-checked between opening, closing and re-opening the file?

Additionally, my mouse wheel is tempoarily disabled.

General troubleshooting

C

Chris TettamantiCorrect answer

Participant

Found a fix on another thread.

1) Close out all instances of Acrobat

2) Right-click on the icon for Acrobat on your desktop

3) Click on "Properties" (it may be under "show more options")

4) Click on the "Compatibility" tab

5) Uncheck the "Run this program in compatibility mode for: Windows 8" box in "Compatibility mode"

6) Click "ok" at the bottom

7) Go back to a PDF file and click on "Edit > Preferences > General > Uncheck the Show me messages when I launch Adobe Acrobat

😎 Click "ok" at the bottom

That should do it. Done!

Show previous replies

K

KeithPoole

Participant

Yeah this is some absolute BS.

Every single time I open Adobe now, for the last week or two, I get a pop-up. Usually a second or two into using the app.

I've turned off the 'Show me messages' option, but to no avail. And FYI this is on multiple computers affecting multiple users, both business and individual, so it's not a localised issue.

Absolutely spammy rubbish. 100% just pushed me to using FoxIt instead.

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erickb90811519

Participant

Its offensive that we have to deal with this. How is Adobe this bad at user experience design? Every time I open their app i have a two minute disruption to my day and i have to close three separat pop ups to just get to my task at hand. I no longer have cable because I cant handle the disruption of an ad. Don't interfere with my headspace Adobe. You DON'T have my permission to push me ads. I CAN do this without you.

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gregc70946484

Participating Frequently

They are only incentivized to offer a minimally viable product, anything else would be a waste of resources. It feel really horrible to daily run into the enshitification of everything. It trully feels like so many of these providers aim for the absolute minimum point of workability. But don't worry. Some other startup will start up, draw in obscene investment, provide a wonderful product to get the public fully onboard, once userbase is locked in go private, maximize profits above all else until it all withers into useless unpleasant garbage and then the cycle can begin again.

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F

Fortitude25132280eiaf

Participant

If a PDF is protected it opens in the new version, which is not on my computer and when I click to disable new version and click restart, nothing happens. It stays on the newer version, I can't get the popup to stop popping up and all the suggestions don't work because this version is not on my computer. Even though the PDF is saved on my computer. It only opens on protected PDF's. How do I get it to stop opening in the new version when it's not on my computer and won't let me disable it. If i go under perferences it says to remove protection, and when I do I can go to the old version which is on my computer.

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~ Gil

Inspiring

I pay for this (Acrobat Pro with Creative Cloud). I do not want pop ups interfering with my work flow. Put an option on the Help Menu for a path to details on new options & (internal Adobe advertising) . . . I am working on a newsletter, I don't want pop ups for tax filing . . . really? Put that crap in the reader version if you must, after all it's free, but "WE" are trying to work here!

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Shanti Arts

Inspiring

I couldn't agree more. This is beyond annoying. MAKE IT STOP!

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JR Boulay

Community Expert

Try to revert to the Classic UI: https://community.adobe.com/t5/acrobat-discussions/acrobat-2023-how-to-revert-to-classic-gui-user-interface/td-p/14052807
Consider the "new Acrobat" as a beta version, many features are still missing or half-implemented.

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Acrobate du PDF, InDesigner et Photoshopographe

A

Anonymous

I get these popups all the time with classic UI.

It seems like Acrobat tends to forget its settings.

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Tapper

Participating Frequently

I need these pop up notifications about using Acrobat features TO STOP. It interrupts my work all the time. See screenshot of one as example.

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F

fumblerooskie

Participating Frequently

Adobe is all about sharing. They want you to share. 🙄

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D

defaultl2dcn3pi5o8u

Inspiring

I had issues with blue popups for every sort of acrobat feature getting in the way- signatures, sharing, comments -- slowed me down, so I went back to the 2020 "Classic" Acrobat Pro based on a suggestion from another forum user and I couldn't be happier.

I did this only after going through all support steps and sharing technical data with Adobe.

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B

Brian35364971525z

Participant

tech support is useless. i still get this problem even after reverting to the previous version.

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3

323159323346

Participant

Adobe doesn't want to make your life easier. I have gone through all the registry settings that control this and turned off all the popups and I am still getting them. They happen about 3-4 seconds after a PDF is opened, so if I am scrolling or printing a document, it interrupts whatever task I am in the middle of. Do this 10-20 times a day, and it becomes a major PITA.

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Meenakshi_Negi

Legend

Hi icanopit,

Thank you for reaching out.

If you have disabled the option, it should be like that after relaunching the application. As the settings reset, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Check if that makes any changes.

Regarding your other issue, please confirm if this happens only when using Acrobat.

Check if reinstalling the application helps.

Let us know how it goes.

Thanks,

Meenakshi

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I

icanopitAuthor

Inspiring

Can't download. Getting a 404 error.

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