Participant

Answered

How to change the name on e-signature requests?

Forum|Forum|3 years ago
January 26, 2023
3 replies
2856 views

When we request e-signatures, the recipients' emails show that the email is from the business owner as an individual, and not the company name. We've added the company name across all profite settings and the e-sign requests still show the business owner's individual' name - we want the name of the business to show in the email e-signature requests. Is this possible? Thank you.

Security digital signatures and esignatures

Correct answer S_S

Hi @CaseyEsq,

Hope you are doing well. Sorry for the trouble with changing your name on Acrobat Sign.

If you are still looking for a solution, you might want to try out the steps mentioned here: https://adobe.ly/3LwvUEQ

The link includes a dedicated video tutorial for the process, which would be helpful for you.

Hope this helps.

Regards,
Souvik.

N

nforme_7108

Participating Frequently

Yes, it’s possible. You need to update the “From Name” or sender name in your e-signature platform’s account or email settings, not just the company profile. Make sure the business name is set as the sender for all outgoing e-signature requests.

D

Daniel27188791bg5sAuthor

Participant

Hi Meenakshi, Thank you so much for reaching out! I believe we deactivated/canceled the individual plan. But more to your question, I do not get an option to select an account type when I log in. The attachment shows what it looks like when I'm logged in. I hope I provided what you need to see about our account to help us with this. Thank you

Adobe.pdf

Meenakshi Negi

Community Manager

Thank you for the information.

In that case, try changing the name on the Acrobat sign account profile.

Let us know how you access the Acrobat Sign service to send documents for signature.

Thanks,

Meenakshi

E

eliseo_0802

Participant

We are having the same issue. We are a nonprofit using individual accounts. After renaming the Adobe account to the assigned user. The recipients receiving the signature requests show they are getting a signature request from the CFO since his credit card was used to purchase these accounts. How can we change the name on the accounts? We've renamed the accounts within Adobe profiles and signed out and back in but the problem continues. HELP!

Meenakshi Negi

Community Manager

Hi Daniel27188791bg5s,

Thank you for reaching out.

As the recipient's email shows the business owner's name, you must ensure that the name is updated on the Adobe account and the Acrobat Sign profile page.

We have checked that you are using the Acrobat Standard DC team plan. However, you were using the individual plan before. By checking the account, it seems that you have changed the name on the account that had an individual plan.

Could you please confirm how you are signing in to the account? When you enter the Adobe ID, do you get the option to select the account type?

Thanks,

Meenakshi

C

CaseyEsq

Participant

Hi Meenakshi,

I'm having the same issue. When I send the signature request, it has my name requesing instead of my firm name. I don't understand your answer on how to correct this, and I've spent over an hour trying to figure it out on the support page. Please explain to me like I'm 5 on how to do it, step by step. Much appreciated!

Casey

S_S

Correct answer

Community Manager

Hi @CaseyEsq,

Hope you are doing well. Sorry for the trouble with changing your name on Acrobat Sign.

If you are still looking for a solution, you might want to try out the steps mentioned here: https://adobe.ly/3LwvUEQ

The link includes a dedicated video tutorial for the process, which would be helpful for you.

Hope this helps.

Regards,
Souvik.

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